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Business Profile

Landscape Contractors

Lightning Landscape & Irrigation
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lightning Landscape & Irrigation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightning Landscape & Irrigation has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously purchased some old equipment. On Monday I picked up the last one of 4 tow behind air compressors and arranged that id be there today to pickup a truck chasis with a bed on it. I texted the guy this morning after renting a trailer to haul it if he could measure the rear axle. I waited a while an when he texted me back he said someone else had gotten it.

      Business Response

      Date: 06/16/2024

      This complaint is unwarranted.  First-It has nothing to do with our business operations.  We advertised some junk equipment for sale, mainly wanted to just get rid of it.  Cost was minimal for purchaser.  Our mechanic, ******, handled the discussions and the transaction.  ***** ******** came out and expressed desire to purchase some other equipment not related to this complaint-which a price was agreed upon.  It was some old Smith air compressors.  He also saw this truck that he wanted that is the subject of the complaint.  Our mechanic, ******, NEVER agreed that ***** was going to receive or purchase the truck.  Everything was verball and there was never a sales agreement for this truck in question...Additionally, ***** took an extended time to pick-up the original equipment.  After finally picking the last of the original pieces, later that originally agreed to, he wanted the truck in question.  It had been sold to someone else.  This whole situation was an inconvenience to us and our mechanic due to the extended time it took to complete the ORIGINAL transaction.

      We are not in the business of selling old junk equipment, we are a landscape contractor.  This is a personal matter and the recollection by ***** ******** is incorrect.  He is just mad that he missed-out on the junk truck that once again was not part of the original deal he made with ******, our mechanic.

       There never was any sort of verbal or written agreement that committed us to selling this truck that is the subject of this compliant.

       I appreciate your attention to this complaint that is NOT related to our primary business-in which we are celebrating 30 years this year of providing quality and honesty to our customers.

       

       

       

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