Complaints

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• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchasing a toggle switch panel and I was over charged. When I confronted them about this issue via phone they said that they didn’t care if I wasn’t informed that I would not be receiving the difference. My boyfriend has purchased a lot of product through them and we haven’t had this issue. I was never told about the price increase but my card was still charged. I was shown a catalog with the price of $111.90 and I was charged a total of $155.27. If I would have been told I would have gone elsewhere for a lower price. We were told we cannot return the product either.

  Business Response

  Date: 08/17/2022

  Due to the cost of goods increasing since COVID, we had put a Pricing Notice on the catalog’s cover (see attached). We have seen price increases from manufacturers on a monthly basis and cannot absorb these price increases. With raw material, transportation, and wages increasing at an alarming rate, this was the only way to notify the customer that the pricing today may be different from when the catalog was printed.
  
  Our company policy is to tell the customer the total for their parts and ask how they would like to pay.  If we didn't do this, how would the customer know how much cash to give us or how they are going to pay.  This way, the customers knows the price before we bill their credit card. In this instance the sales person told the lady how much her total was and then she asked about why it was so high and our sales person showed her the front of the catalog and the pricing information and that the price on this part went up.  She gave the sales person her credit card to charge it for the parts she was buying.

  Ten days after she purchased the parts, her boyfriend called and said that we need to credit him for the difference or we were going to take the part back.  I told him we would take the part back as long as it was new and in the original packaging, to which he responded to me that he had modified it and spliced some of the wires together.  Upon hearing this, I told him unfortunately we can not take the product back as it was not new and had been modified.  Then he began demanding things and was not being reasonable at all.  He said that he was going to buy a $500 starter that week and I told him that if he came in that I would give him $30 off of the starter as this was the amount of the credit he was looking for.  That was not good enough for him and now he is leaving negative reviews everywhere he can & his girlfriend is doing the same. We are a small family-owned company and are willing to work with our customers as much as possible.