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Business Profile

Food Delivery

TapThru LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Reviews

This profile includes reviews for TapThru LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TapThru LLC has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Jenny W

      Date: 12/04/2024

      I haven't had a single order using TapThru since JULY 2023, and I received not one, but two charges for $14.99. I followed all directions on their very minimal website, to no avail. I sent my email address for a password reset (knowing I didn't have an account), and I haven't received a link to reset, because I don't have an account. I callled the Customer Service number, only to be put on automated hold for more than 30 minutes each time. I get the impression that no one planned to take my call. I would really just like my money back.

    • Karlie M

      Date: 12/02/2024

      October 2023 I had an unauthorized charge for $9.99 on my credit card. I phoned TapThru and told them I didn't sign up for a membership and to credit my account, which they did. Today I received a text alert from my credit card company that TapThru charged me $14.99. I haven't ordered anything using TapThru since mid-Oct 2023. Their website link to Customer Service only takes you back to a restaurant page and there's no email or help you can get online. I've now been on hold for over 20 minutes just waiting for a live person to pick up to tell them, again, to remove me from their list and stop charging me.

    • David S

      Date: 09/07/2024

      We had the same issue. A $9.99 charge on 8/31 which posted on 9/3. This was on my card and on my wife's card which are two separate financial institutions. We are disputing them. They are obviously making unauthorized transactions which is wire fraud. I am going to look into filing charges against them.

    • Corey B

      Date: 09/01/2024

      I have not ordered through a tapthru merchant in the past 365 days, and suddenly on 8/31 I have a pending charge from TapThru.com for $9.99. I called the number on their BBB profile, and spoke to a customer service agent who had no information or help and said she would pass my information on to her manager. I will be reporting my credit card number as being stolen since this was an unauthorized charge and the merchant was unable to offer any help or solution on their end.

    TapThru LLC is NOT a BBB Accredited Business.

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