Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been looking for your delicious "Susie Q's" and I have not found any. What happened, did you discontue them. It's a great product and if you have discontinued, please start making them again.
  I know a lot of people who are going through the same thing.
  Thank you for your time.

  Business Response

  Date: 06/01/2023

  Good morning,

  Please see the attached correspondence from Hostess Brands, LLC.

  Please accept this letter as Hostess Brands, LLC’s (“Hostess”) response to complaint #********
  filed on May 29, 2023.
  Hostess no longer manufactures Suzy Q’sTM and has not decided whether to reintroduce the
  product in the future.
  Hostess understands that discontinuing Suzy Q’sTM may be disappointing and apologizes for any
  inconvenience caused.
  Thank you for your understanding

   

   

   

  ********
  
  ***** *****

  Customer Answer

  Date: 06/01/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** ***** ********

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a box of the new Hostess Muffin Stix and when my son bit into one of them he started choking on a piece of plastic. I contacted Hostess and they sent me a label asking me to return the unused portion and the piece of plastic that was inside one of them. Which I did. I asked them to be compensated for my time doing this, the scare we got from my son choking and the price I paid for the muffins. They never reply or say anything to me. I have photos and things I can show you that I took of the plastic.

  Business Response

  Date: 01/19/2023

  Please accept this letter as Hostess Brands, LLC’s (“Hostess”) response to complaint #********, filed
  January 4, 2023, alleging that a certain Hostess® Chocolate Chip Muffin Stix (with manufacturing code of
  Jan 05 2023 * **** ***** ***) contained a piece of plastic.
  The consumer contacted Hostess on December 2, 2022, and Hostess asked the consumer to return a
  “product return kit” so that Hostess could further analyze the product at issue. Upon receiving the
  returned product, Hostess has continued to investigate the issue and work toward resolving the
  consumer’s inquiry, as Hostess takes all feedback from consumers very seriously and as an opportunity
  for continuous improvement.
  Regards,
  ******* *****
  VP Food Safety & Quality
  Hostess Brands, LLC

  Customer Answer

  Date: 01/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a box of Hostess Ding Dongs 10 ct box on 10/13/2022, expiration date is Nov. 9. 2022 box code is ************* 11:35, my husband and I both are on on the 14th tasted fine, then last night my husband opened one and ate a bite and said that taste funny, and he smelled it and said it smells like chemicals, so I got the box and opened 4 more cakes 3 smelled like chemicals, 1 did not. I do still have the opened and unopended remaining cakes. I called Hostess at their number on the box and reported it, they said they would send me some coupons, I said I'd rather know what kind of chemicals my husband ate, they said they would have a supervisor call me. As of yet no call. I just don't understand how a food grade item could get packaged up and be sent out of the factory, first of all why would any chemical be any where near snack cakes let alone make them taste like chemicals. I just don't understand, this wasn't a light smell, or a expired product it smelled like acetone or paint thinner.

  Business Response

  Date: 10/27/2022

  To whom it may concern,

  Please see the attached correspondence from Hostess Brands, LLC.

  Regards,

  ***** *****

  Hostess Brands, LLC

  Please accept this letter as Hostess Brands, LLC’s (“Hostess”) response to complaint #********, filed
  October 17, 2022, alleging that a certain 10-count box of Hostess® Ding Dongs® (with a best by date of
  November 9, 2022 and a lot code of ************* 11:35) had a chemical smell. Upon receipt of the
  complaint, Hostess immediately initiated an ongoing investigation into the alleged issue.
  
  As part of its investigation, Hostess contacted the consumer on October 19, 2022, as the consumer
  previously contacted Hostess on October 17, 2022. During the discussion, Hostess agreed to provide the
  consumer a refund and, therefore, has resolved the situation with the consumer. Additionally, Hostess
  asked the consumer to return a “product return kit” so that Hostess could further analyze the product at
  issue. The consumer indicated that she no longer has any of the impacted product. Without the physical
  product, Hostess is unable to further comment on the consumer’s allegations.
  
  Hostess takes all feedback from consumers very seriously and as an opportunity for continuous
  improvement.

  Customer Answer

  Date: 10/27/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  **** ******