Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 07/18/2023, Order 2510232. Website states 1 year from date of purchase return policy for refund if unused and resalable condition. I contacted by email 04/10/2024 to request refund for unused, still sealed in packaging shoes. They replied that their policy is now 6 months return period for shoes. When purchased their stated policy said 1 year return period, the website still states that they have a 1 year return period. When asked, they replied that their IT department is aware and "working on it". I believe I should be able to return for a refund as it is still within their stated return policy and product is unused and still sealed.

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from them in November of 2023. A couple of items didn’t fit how I liked so I exchanged them for a different style. What I was sent back was the exact same style I ordered the first time. I sent them and email that went unanswered. I called a few days later, they acknowledged my email and said they sent me an email with a shipping label earlier that morning. I never received an email from them. The lady said they checked my exchange form and it said I ordered the same style. I disagree. Her first response to me was that they sent a shipping label to my email, not that I ordered what they sent. So I called back to confirm they had the correct email address, it was correct. The lady said she would send another shipping label via email right now. I checked my email, still nothing. If you’re not going to send a shipping label, please just say that. Emails are usually instant. I should not be waiting days for an email that you supposedly sent.

  Business Response

  Date: 01/08/2024

  Spoke with the customer and she indicated that she is satisfied with the resolution. 

• Initial Complaint

  Date:09/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi , I am a letter carrier for USPS. On May 20, 2023 I purchased some clothing and shoes (3 pairs of shoes) from Postal Uniforms Direct. I received the clothing (2 summer hats & 3 winter hats) , shipped to my home promptly. On June 20, 2023 I called Postal Uniforms Direct and asked about where my shoes were ; and at that time I was told they were on back order. I didn't need the shoes right away and I was willing to wait because they were a brand / model that I really liked ... Now , it is September 25, 2023 and I still have not received the shoes. I have emailed their customer support multiple times and I never get a response. I haven't had time on my day off to get in touch with customer support because the wait on the phone can be long ... I was hoping to reach their support through email instead ...
  At USPS you get an annual amount of money for clothing allotment / shoes / etc. You get this allotment once a year , and whatever you don't spend you lose. I am coming up on my allotment date 09/29/2023 and I don't know what will happen if they try to refund me back after this date. I really just want the shoes , but I'm going be upset if I lose $407.58 I spent on three pairs of sneakers (which I NEVER received)
  Order Number: ******* 
  Order Date: 05/20/2023
  Postal P-Card: Card #: ************3812 76.30
  Off Site Credit Card: Card #: ************3812 407.58
  
  Order Summary
  
  Item No. Description Quantity Item Price Total Price
  
  320 WATCH CAP 3 17.06 51.18
  
  530 LG SUMMER POSTAL BALLCAP 1 12.56 12.56
  
  530 XL SUMMER POSTAL BALLCAP 1 12.56 12.56
  
  6444 95 M SHOE HI-TOP ATHLETIC 3 135.86 407.58
  
  Merchandise Total: 483.88
  
  Shipping:
  
  Sales Tax:
  
  Order Total: 483.88

  Business Response

  Date: 10/12/2023

  In communication with out supplier of the items the customer has filed a complaint on. We will ensure that the customer receives the product as soon as possible. Upon learning from the supplier a definite ship date, we will call the customer and relay the information. Thank you for brining this to our attention.

  Business Response

  Date: 10/16/2023

  I received word from our manufacturer that the shoes *** ****** had ordered went out the door today and are on the way to him. I called *** ****** and explained to him what had happened, I also told him the shoes would be with him this week. He was very excited.  

  Customer Answer

  Date: 10/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received two phone calls , talked to someone who apologized to me and shortly thereafter i received the shoes in the mail ! That is all I wanted was the work shoe , and it completed my order. Thank you BBB for your assistance :)
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22nd, 2022 I received my uniform allowance from my employer. On November 24th, I made an order for 5 uniform shirts for a total of $214.95 from postal
  uniform discounters. I received my order on November 28th. Inside my SEALED package I received only two of the five shirts that i ordered. On November 29th I emailed the company asking if the 3 missing shirts were shipped separately. No response. On December 1st I called the company explaining my situation. I was told I would receive a call back on the morning of December 2nd. On December 2nd, I received no call back but received two emails from the company with my original confirmation order and a copy of the packing slip, which was never in my package that came in the mail!!! I called the company back and was told they called me back this morning and a voicemail was left. i received no call and no voicemail. they went on to tell me that i need to file a claim with the **** ******. the **** ****** has nothing to do with a sealed package that I received and lack of contents. the company told me they weigh all packages and the weight matched the 5 shirts that I ordered. the packaging I received for the shirts would not fit 5 shirts. i’m not asking for my uniform allowance back, i’m asking the company to make things right and send me the rest of my “lost order” I am out 3 shirts totaling the amount of $128.97.

  Business Response

  Date: 12/28/2022

  The BBB called the business on 12-28-2022. The Supervisor looked up the customer information. The supervisor confirmed that the customer did speak to someone one Dec 1-2022 and was told that the package was checked and weighed against the order. The order did weigh the appropriate amount to have been sent with 5 shirts. The business relayed to the consumer that they should file a "tampered package" complaint with ***** 

  While on the phone with the supervisor the BBB was informed again that they double checked the package weight and found it to be accurate with 5 shirts shipped. They relayed their dismay with the issue, but have to go with what the shipping department can prove.

  • 3.3 lbs is the weight for 5 shirts to be shipped

  • The package shipped out was also weighed at  3.3 lbs
    

  • The customer service rep stated the package was 3.2 lbs at send off

  • 2 shirts alone shipped would have only weighed  1.3 lbs

  Consumer also called on December 20th, and was relayed the same exact message that was relayed on Dec 1 and then again in the call on 12-28-2022.