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Business Profile

Wholesale Hardware

No-Spill Incorporated

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to the no spill company 3 times thru there web page online portal and once on there ******** page about a faulty 5 gallon gas can that is leaking at the mold seam by the handle with zero response. For what you pay for these cans and the size of this company it is a disgrace that they will not stand behind there product.

    Business Response

    Date: 11/03/2022

    The customer was sent a replacement gas can and has received it.  We did have our Webmaster review the logs/email for any correspondence from Mr. ****** and there was none.  

    Customer Answer

    Date: 11/04/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I did receive a replacement can but not without jumping thru hoops first. I would also like to add that I find it odd that they responded directly quickly stating   

    "We apologize for not responding sooner, we were having some problems with our website and the warranty request were not coming into us." 

    Thank you,

    ******

    So saying they didn't receive anything from me is crazy. My thoughts are they had no intention on replacing my can thru there web page till I filed my complaint with BBB. 

    When you do a claim thru there web page there is no way to get a copy.


    No Spill complaint ID ********, I do find that this resolution is satisfactory to me.

    Regards,

    **** ******

No-Spill Incorporated is NOT a BBB Accredited Business.

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