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Business Profile

Child Care Centers

Dreamz Childcare Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dreamz Childcare Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dreamz Childcare Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested to receive tax information for me to file my taxes. Initially I was told that I had to provide payment since I was behind. I provided payment within 30 minutes of being told that information. I advised that I sent payment. I was then told that the information will be available Monday 1/30/2023 via pickup or mail. I priovided an updated address for the information for be mailed. I checked previous and current mailing address and didn't receive information. I sent another message February 14th to advise that the information still hasn't been received. However the childcare center did not provide a response or an update with how to obtain tax information.

      Business Response

      Date: 03/03/2023

      Friday January 27th Briana ********* Inquired about her tax form, we did remind her that her account showed 3 overdue invoices. We informed her tax  papers would be ready on Monday January 30th in the afternoon for pick up in the office or we can mail them out. Briana responded Wednesday Feb 1st to mail her form to *** ******* ******, ****** ***** ** *****. We failed to see her message that was sent on February 1st due to her account being inactive thru our digital communication, it goes to our spam inbox.  As we have an extremely busy center, parents were coming in to pick up these forms. We have an open door policy that she was able to come pick up her form at anytime as advised. On February 14th she inquired about not receiving her tax form, that afternoon we mailed it to *** ******* ******. We have not heard any further since. If you have any questions or need further clarification please feel free to contact me. Lupe at ************. 

      Customer Answer

      Date: 03/03/2023



      Complaint: ********



      I am rejecting this response because:

      I paid my balance in full within 20 minutes after receiving notice about my balance. I am not responsible for the way the daycare’s system is set up after accounts are closed. That should be something to consider. After the 14th I waited for my information to arrive in the mail. Which should have been a week at most considering the small town both the daycare and myself reside in. However I still didn’t receive my information via the mail. After this complaint (BBB) was sent, my tax information was provided to a coworker of mine without notice or consent by Monique *****. Not to mention, The address provided on the form was my prior address, without the apartment number, dated after the 14th. Still to this day, (03/03/2023) my information was not provided via mail.


      Sincerely,



      Briana *********

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