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Business Profile

Small Appliance Parts

Central Kansas Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a LG side by side refrigerator from ******, January 2024, The refrigerator had a leak, July 2024 we called LG to file a claim, LG in return forward our claim to unknown repair company who fixed the leak, The following week the leak returned in the same area behind the refrigerator. I called LG again and filed another claim about the leak and the claim was sent to that was sent to Central Kansas Appliance Repair, They ordered a refrigerator door for a leak that was in the back of the refrigerator, August 27th they brought the door out realized it was the wrong part, the technician call his boss told him that they have the wrong part, the technicians was told to return the door and that they would order the correct part, instead Central Kansas Appliance Repair kept the refrigerator door, closed out our ticket, sent a message to LG that they repaired our refrigerator with the new door and they were finished with repairs. Central Kansas Appliance Repair refused to take our calls, refused to fix our refrigerator and stole a refrigerator door that they claim they replaced. It’s September 21st and our refrigerator is still leaking and Central Kansas Appliance Repair still won’t accept our calls

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Compressor was replaced under ** warranty by Central KS but fridge kept leaking coolant. Repairman returned and determined it was the condenser, said he would put in an order for the part, however the part did not come in. Did not hear from the repairman again. ***** is the office manager I was communicating with. She was extremely rude, non-compliant, accusatory, and would not return my calls or text messages when I pushed for an answer regarding the condenser being ordered. I reported this to **, my claim was escalated to upper management 3 weeks ago, but they've informed they are unable to find a repairman available to help me. I have been 8 weeks now without a fridge. Please help!

Central Kansas Appliance is NOT a BBB Accredited Business.

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