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Business Profile

Boutiques

Rocking K3 Ranch & Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7th 2023 I contacted Rocking K3 Ranch and boutique through ******** ********* and ordered a Shacket .on July 29th I inquired if the Shacket had come in yet and recieved a reply that they had not but that there was a 10 day waiting period before they shipped. On August 18th I received a message saying that they were on the way and on that same day I saw on their Facebook page that they had received these Shackets and were there for sale at their shop . August 31st I inquired again through ******** ********* if the Shacket had arrived I received no reply. September 13th I inquired again through ******** ********* and received no reply.
    September 26th I inquired again through ******** ********* if the Shacket had arrived I received a reply that mine along with two others had been sent out through USPS and lost and that she would process my return the next day . October 18th I messaged through ******** ********* that I still had not received my refund and could they do this asap as of this complaint I have not heard anything nor have I contacted the store further. I feel that I have done everything to either get my product or my refund.

    Customer Answer

    Date: 12/07/2023

    I received in my bank account the 60.22 that was my refund as of today. Thank you for your help in getting this back.

Rocking K3 Ranch & Boutique is NOT a BBB Accredited Business.

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