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Business Profile

Auto Repairs

Ekart Automotive Svc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thursday February 16 my 2007 *** ****** was dropped off at Ekart Automotive after stalling on the highway and failing to maintain a jumpstart. Sharing my assumption that it was the alternator, I was told it shouldn’t take long and they’d be in touch. I called on Saturday when I hadn’t heard back and they said it was the alternator, motor and battery. I called again on Monday, and was told it had been made ready to go. Not once did this business contact me to notify me of progress or problems. When I asked for the repairs done, I was notified only an oil change had been done, and that I needed a new battery, but the alternator was fine. I asked about the motor, and was told it would drive with a new battery but that I needed to get to ******* for it ASAP. Hesitantly, the car turned over and began to drive there. At the intersection of *********** and ****** ***** **** (1 mile away), my car stalled and died on the road again. My landlord came to assist with transportation to ******* and installation of the battery, but the car remained broken. An Ekart employee came to check it out and told me to get a tow truck back to the shop. Wherein I was laughed at for my frustration that not only did it not even make it to ******* but the battery was also not the issue. I was asked “how should I have known?” and “What do you want me to do?” when requesting a reimbursement or refund of the tow. Under their instruction it was driven off to retrieve a fix that ultimately was not the issue. Had I been notified of other issues, had I not been reassured of a false hope, I would not have driven it off. I paid the $** tow. Additionally, the owner approached me today. After I stated disinterest in conversation repeatedly, he confrontationally brought up a negative review I wrote stating he was condescending towards me, and repeatedly asked me if I had paid the bill. Never did he call me to ask for payment, but he did call my landlord. My privacy was invaded… incredibly unprofessional.

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