Reviews

Review Details

• Review fromJosie P

  Date: 04/25/2023

  1 star
  In the beginning of April (April 3) I went to trade in my vehicle at Briggs, I was talked into a vehicle with a higher payment than I would have preferred (I know partially my fault), and it is now the end of April (April 25) and my trade in vehicle still hasn’t been paid off, so I still had to make the payment on my previous vehicle. When I called to resolve the issue, they couldn’t help us over the phone so we went in and spoke to them in person. Where they said they’d been meaning to call us about a missed signature on the paperwork for the new car, and that their finance department wouldn’t pay out the trade in until the financials were set up for the new car. We are ready to give their car back and get my vehicle back, and said as much and I hear the manager say “fine. Go somewhere else” behind a wall. they asked what they can do to keep our business, the resolution that we came to was that they’d write me a check for the amount of my vehicle payment and get a new 10 day pay out. They tried to convince us they did not need a new 10 day pay out and that the financed bank would send us a check for the extra funds, but the financed bank said that we needed a new 10 day pay out since there had been a new payment made. I was assured at 12:30pm on April 24th that they would call me with the check ready by the evening of April 24th, or no later than late morning on the 25th. My husband called at 11:30 and they said they’d call to check on the status and call him back, at 12:45 he called to see what’s going on and was told the finance manager wasn’t in today, even though he had just spoken to him an hour ago. I had heard mixed reviews about this company, and still chose to give them a chance and this situation is making me question that decision.