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Business Profile

Mental Health Services

Katie's Way Manhattan

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Harrison F.

    Date: 01/30/2025

    I've been a patient of Katie's Way for a long time now. But my most recent experience has made me decide to never be seen by them again and to warn others to avoid their services.
    During my video call appointment with provider David D******** yesterday, I witnessed him do a Nazi salute at me while defending the actions of a Neo-Nazi.
    This action was wildy unprofessional, terrifying, infuriating and disappointing. I no longer feel safe knowing this company is in charge of the mental health medications that I and plenty of others are dependent on. Especially as someone who's family has a very long and proud Jewish heritage.
    Shortly after my appointment ended, I went to their office and met with the facility director to file a formal complaint. The director did offer an apology, but that does not change the fact that it happened.
    The other problem that I have experienced recently is with their lack of staffing and the absence of plans to hire more people.
    Within the last couple of months, they lost their on site nurse, and their adult providers only consist of an on site temp (who will be leaving very soon), and 2 others living in other states who only offer virtual appointments.
    My last problem with them is that their phone tree is out of date by over a year at this point. And any attempts to leave a medication refill request with the voicemail for the nursing staff, will not be listed to. There is nothing informing you of this when you call.
    Katie's Way was the best psychatrist office in town a handful of years ago. But now it's apparently run by people who genuinely do not care about their patients.
    I will also be filing a complaint with the Kansas Psychiatric Board. As a provider doing a Nazi salute to their patient is a HIPPA violation.

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