Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Mental Health Services

Katie's Way Manhattan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromHarrison F.

    Date: 01/30/2025

    1 star
    I've been a patient of Katie's Way for a long time now. But my most recent experience has made me decide to never be seen by them again and to warn others to avoid their services.
    During my video call appointment with provider David D******** yesterday, I witnessed him do a Nazi salute at me while defending the actions of a Neo-Nazi.
    This action was wildy unprofessional, terrifying, infuriating and disappointing. I no longer feel safe knowing this company is in charge of the mental health medications that I and plenty of others are dependent on. Especially as someone who's family has a very long and proud Jewish heritage.
    Shortly after my appointment ended, I went to their office and met with the facility director to file a formal complaint. The director did offer an apology, but that does not change the fact that it happened.
    The other problem that I have experienced recently is with their lack of staffing and the absence of plans to hire more people.
    Within the last couple of months, they lost their on site nurse, and their adult providers only consist of an on site temp (who will be leaving very soon), and 2 others living in other states who only offer virtual appointments.
    My last problem with them is that their phone tree is out of date by over a year at this point. And any attempts to leave a medication refill request with the voicemail for the nursing staff, will not be listed to. There is nothing informing you of this when you call.
    Katie's Way was the best psychatrist office in town a handful of years ago. But now it's apparently run by people who genuinely do not care about their patients.
    I will also be filing a complaint with the Kansas Psychiatric Board. As a provider doing a Nazi salute to their patient is a HIPPA violation.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.