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Business Profile

Used Car Dealers

McPherson Car Connection, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a 2019 Ford Edge before Christmas. A month ago, ***** was backed into, messing up the driver's side door - imagine our surprise when the body shop found preexisting frame damage. Upon looking up the VIN number on google, it is quite clear it was in a significant accident impacting the front end as the photos and sale of this vehicle are available online. Obviously there was only a cosmetic repair attempted - poorly glued together as well - implying a fully repaired vehicle. Not only is this hugely concerning that this vehicle was passed off as safe, we were not made aware of the condition. This then is a fraudulent sale. It was not repaired to standards. We also are concerned about other vehicles that are being sold to other unsuspecting consumers.

    Business Response

    Date: 08/07/2023

    Dear Mr. and Mrs. ******,

    Thank you again for bringing this issue to our attention. Let us reiterate, we are truly sorry this situation has arisen and for the inconvenience you have experienced as a result. Please rest assured, we will continue working with you to achieve the best possible result; however, since you have filed this complaint, we must provide some additional information.

    We acquired the vehicle at issue in April 2022, from *** ****** **** *******. When purchased, the Carfax information indicated the vehicle had been in an accident, but the description and appearance matched the information we obtained. All documents indicated cosmetic damage. Because of this, we did not believe any additional inspections or repairs were necessary.

    When the vehicle was sold to you in December of 2022, the cosmetic issues were disclosed to you in person and the Carfax information was also provided. When shopping, you had an opportunity to have the vehicle inspected, but we do not have any records to indicate whether you did so. Nevertheless, when you purchased the vehicle from us, we provided you with all of the information we had on the vehicle.

    Since your accident, you have contacted us in an attempt to return the vehicle, claiming we “fraudulently” sold it to you. Unfortunately, that’s simply not true. Had we known of these issues, we would not have purchased the vehicle, let alone resold it. Moreover, had you consulted with us prior to paying for the costly repairs following your accident, we could have (and would have) intervened sooner.

    Despite all this, the owner of McPherson Car Connection, LLC wants to ensure a positive outcome, and has offered to pay a portion of the repair costs you incurred. As we have discussed on the phone, we want take care of our customers and resolve these issues as quickly as possible.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Sincerely,

    McPherson Car Connection, LLC

    Customer Answer

    Date: 08/25/2023

    There has been no resolution with this problem! We have received nothing to help pay for the pre-existing damage to the vehicle. How is this resolved?

McPherson Car Connection, LLC is BBB Accredited.

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