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Business Profile

Deck Builder

Enhanced Outdoor Living by Bentley LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Enhanced Outdoor Living by Bentley LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Enhanced Outdoor Living by Bentley LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Put $1500 down for *** ******* to build a screened in porch for me and the contract was signed 6/5/2024 with an estimated start date of late September (communicated via text message). Unfortunately *** got injured on a job, and said he would now not be able to start the job until February 2025 at the very earliest, a 5 month delay at a minimum. I kindly asked for a refund of my deposit so I could go get other bids from companies that could complete the project in a timely manner. At first *** replied via text yes to refunding me, but then *** got very defensive saying he already completed work for this project including drawings and pulling a permit. He had asked me about getting engineering stamped drawings and I declined, but nowhere on this contract (attached) does it state any line items about costs for paying for drawings and/or a permit. After I asked for a refund, he sent over a text saying if I wanted to void the contract, he is charging me $1200 for drawings (pencil on paper) and charging me $300 for “time spent attempting to obtain a permit for me”. When I tried calling him only twice at 9:30 PM to discuss over the phone, he said I was harassing him and threatened to contact the police. He later said “I have nothing more to discuss with you, BLOCKED”. All I wanted was a screened in porch built in a timely manner, and he not only can not provide that any longer but threatened to call the police on me and will not refund my down payment for work that he cannot perform in a reasonable timeframe.

    Enhanced Outdoor Living by Bentley LLC is NOT a BBB Accredited Business.

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