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Business Profile

Animal Rescue

Unleashed Pet Rescue and Adoption

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Rescue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dog was said to be totally healthy, reports that they gave me reflect this. Dog was taken to a different vet the next day, and was diagnosed with awful teeth and later diagnosed with luxtating patella. I was lied to about health of the dog and the medical records were falsified apparently. I wish to have my dog’s medical bills paid for, or a refund of my adoption price or both.

    Business Response

    Date: 04/04/2023

    Hello *********,  I am sorry to hear you did not have a great experience with Unleashed and with your adoption of **** ********** We do our best to accurately assess the animals in our care as well as follow up post-adoption to make sure they are adjusting well. I am seeing here you adopted on 12/12 we called you and left a voicemail to follow up on 12/13 after your adoption to see how **** was doing. We also emailed you as well to follow up and remind you of your free wellness exam on the 15th, three days after adoption. You replied to the email about scheduling issues but never mentioned any medical issues or concerns either time. At that time, according to your complaint, you had already seen another vet by then but made no mention to us. Please send us any medical records you have from your vet to ************************* showing the diagnosis of having bad teeth and a luxating patella. We would be happy to look into this further with you. 

Unleashed Pet Rescue and Adoption is NOT a BBB Accredited Business.

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