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Business Profile

Replacement Windows

Kansas City Siding and Windows, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kansas City Siding and Windows, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kansas City Siding and Windows, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, 2022, I signed a contract with Kansas City Siding and Window to install polymer siding on my home and one storm door on the back of my house. Installation of the siding was completed on August 2, 2022. Prior to completion **** called and told me that they had a bronze storm door and would I accept that. I told him no because it was supposed to be an almond colored door. I was then told that it would be 10 days before the storm door would be in. When **** (the owner) came to pick up the payment due he told me it would be 10 days before the door came in and for me to hold out a couple hundred dollars until I received the door. On August 26, 2022, I texted **** to find out whether the storm door had came in and when would it be installed. I received a text back from **** saying "They haven't called. Let me check.. Thanks." I did not hear back. On September 12, 2022, I again sent **** a text regarding the status of the storm door. I indicated to him that he said it would be 10 days and now it was over 30 days. I received a text back from **** saying "So sorry I was just telling you what they told me. It is in shipping I see this morning so as soon as I get it we will do it this week." Never heard back. On September 22, 2002, (after posting my dissatisfaction in a review the night before) I received a telephone call from **** in which he said he had picked up the door and it was white. He asked what color did I say I wanted and I told him almond and he said that is what he had ordered. He said that he was going back down there to see if they had given him the wrong door and he would get back with me. I asked was he getting back with me that day and he said yes. I have not heard from him. It has now been 60 days and I am tired of getting the run around. I had a storm door on the back of my house prior to getting siding. My old storm door was taken down and thrown away by the installers. I want my storm door per the contract.

      Customer Answer

      Date: 10/21/2022

      Sorry, this was taken care of.

      **** *********

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