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Business Profile

Heating and Air Conditioning

StoneRidge Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was contracted through my home warranty company to fix my AC. He first came on June 24th and he said the wires were fried. He replaced the wires and said that was the only problem. He had to return June 25th because the house was not cooling. He came back and told us we needed a new unit and that he was sharing this information with the warranty company. The unit was ordered and he returned on July 7th at 5:40 in the evening demanding the $700 up front (before he worked and he charged me a $21.00 card fee). He told us the unit was fixed and told us that we might need a new thermostat. I called on Tuesday and he refused to come back because he said the warranty company makes him wait 24 hours to see if it will fix itself. He came back on Wednesday, July 9th and worked all day. He changed the thermostat and it worked for a while but then it stopped. He then went and got a new filter and replaced it. He left without letting us know he was leaving and when we texted him he read it but didn't reply. My husband called him and he was extremely disrespectful telling us that we just needed to "google" it and that the time he spent coming to our house was a "waste of time". He assured us that he knew what he was doing and even called me "lady" at one point. His work is not completed. He took the $721 and did NOT complete the job. He is refusing to come back and finish what he started.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 12. Don't even get me started with this company. 1st. Install a brand new AC unit can't install new thermostat or doesn't know how too. Whichever one. 2nd AC not working correctly month one. Call him out, puts refrigerant in. Compressor starts making weird noise. He tells me to check breaker. 2nd month AC still not working correctly call he tells me to check filters and condensation line. Mind you he knows the compressor is making a weird noise that hasn't gone away still. 3rd month call a different company to look at it. And the AC is completely installed incorrectly and almost blew the techs gauges up because it was 2 pounds overcharged. And on top of that the coil in the house isn't rated for the new AC. Which this guy new and just left it the way without giving a quote and now is blaming me and wants to be an ass over tech because I'm pissed Pay the extra money and go somewhere else. I'm filing a complain with the BBB and also going to see if he's even licensed because I have to get a 5500 job completely redone because it wasn't done right
    Costing me 1795 to have another company come out a redo and install new coil because he didn't fishing it correctly or even tell me it needed replace.
    I have text messages proving all this as well

StoneRidge Heating & Cooling is NOT a BBB Accredited Business.

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