Reviews

Review Details

• Review fromTom H

  Date: 05/05/2023

  1 star

  Tom H

  Date: 05/05/2023

  This is the company that called me after my catalytic convertor was stolen from my 2015 Prius. I thought that they were a part of Mercury Ins. THEY ARE NOT!!! They are a salvage company looking to make a profit off of my loss, after I had already been ripped off! They offered me a "greatly" reduced price of my car, and they used pressure tactics, and they were rude after I called them on their actions. My car was worth several thousand more than their offer to me. Their "offer" was only good for 48 hours. They are not there to help you. They are there only for "their" profit. Now I have to wait 2 to 4 months to get my car back. I am sure that they are making a fortune off of other people's misfortunes, thinking that they are talking to the **************** companies.Stay away.
  

  ClaimBuyout

  Date: 06/16/2023

  Hello ***,

  We recently received your review on the Better Business Bureau (BBB) regarding your experience with our company, and we would like to address your concerns. We take customer feedback seriously, and we strive to provide the best possible service to all of our customers. To start with, we have reviewed our records and we found no evidence to support your claims related to a Prius and under this name.

  First and foremost, we place great importance on engaging with our customers in a diligent manner. Our team has a proven track record of promptly responding to customer inquiries and resolving issues in a friendly and empathetic manner.

  Additionally, we want to clarify the purpose of our transparent process,which allows for a two-business-day timeframe. This is in direct response to requests from insurance carriers, considering the limited duration that many individuals have with their rental car agreements and the general time required to handle auto claims. The provision of two business days is a standard operating procedure that is publicly shared on our website, in our email communications, and arranged in coordination with your insurance carrier.

  We understand that misunderstandings can occur, and we genuinely want to address the specific points you raised:
  1. ClaimBuyout specializes in purchasing vehicles directly from owners after an accident when they no longer wish to retain their damaged, repairable vehicle. We are a referral from insurance carriers and aim to provide an alternative solution for individuals in such situations. Ultimately, it is the vehicle owner's choice.
  2. We want to emphasize that we have never claimed to be a salvage company. Our focus is on assisting customers in selling their vehicles after an accident, rather than engaging in salvage operations.
  3. Our business revolves around helping people, and our expertise lies in establishing a new national-scale niche that was previously unavailable. We are committed to providing a service that meets the needs of individuals seeking to sell their damaged, repairable vehicles.
  4. It is important to note that we have no influence over the duration of repairs. We understand the frustration that can arise from waiting months for parts or repairs, which is why our role primarily revolves around offering an option for customers who prefer to sell their vehicles rather than endure extended repair timelines.
  5. The valuation of a vehicle after an accident takes into account numerous industry factors, which contribute to the ClaimBuyout Offer. We provide detailed information on how this process works on our website and throughout our email communications.
  

  Finally, we want to reiterate our commitment to ensuring our customers have a positive experience with our company. We remain dedicated to providing excellent service and upholding the highest standards of professionalism and integrity.

  Sincerely,
  *****************************
  President & Co-Founder
  ClaimBuyout