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Business Profile

Barbers

Scissors & Scotch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this formal complaint regarding the membership cancellation process at Scissors & Scotch. Based on my experience, the company has implemented a policy that intentionally makes it unnecessarily difficult for customers to cancel their memberships. This practice appears designed to discourage cancellations and exploit customers who may lack the time or ability to comply with the onerous requirements. Currently, Scissors & Scotch mandates that customers call a specific store directly to cancel their memberships. There is no online or alternative cancellation option available. This process is inconvenient, particularly for individuals with busy schedules, limited phone access, or those who prefer modern and user-friendly digital solutions. Given that online account management is now a standard feature across many industries, this policy appears deliberately outdated and unreasonably restrictive. The lack of a straightforward and accessible cancellation process creates undue frustration and potential financial harm for customers who are unable to dedicate time to contacting the store. It raises concerns about transparency and ethical customer retention practices, as the difficulty of canceling seems designed to coerce ongoing membership payments. I respectfully request that the Better Business Bureau review this matter and consider whether Scissors & Scotch’s membership cancellation policy aligns with fair business practices. I urge the company to adopt more customer-centric solutions, such as an online cancellation feature, to ensure their policies meet modern standards of accessibility and transparency. Thank you for your time and attention to this issue. Please feel free to contact me directly if further details or clarification are needed.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I walked into the store to cancel my membership (something required; I am not allowed to cancel online or over the phone - first red flag/complaint) I was told by a very rude lady with green and red hair “someone would call me back to cancel” because she couldn’t help me. However, I was still charged for it. I want a refund and I want my membership cancelled

Scissors & Scotch is NOT a BBB Accredited Business.

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