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Business Profile

Car Dealers

Nissan of Olathe
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I bought my vehicle I was guaranteed free oil changes for life and this was through ******** ****** who sold it to of the Nissan of Olathe and now they are refusing to honor agreement and demanding I pay $69.00 for the oil change. Clearly a violation of my initial agreement. I never agreed to the sale of the dealership but would expect that they keep the commitments made with initial seller.

    Business Response

    Date: 02/24/2025

    Good morning
    Our service manager reached out to the customer regarding this correspondence.  We agreed to offer a one-time free oil change for the vehicle listed in our service records.

    Thank you

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Nissan Altima in 2013 from McCarthy Auto Group. The deal included lifetime oil changes. We continue to own the car. McCarthy now refuses to honor the agreement but says it sold the Nissan division to ****** ** ****** and as part of that sale ****** ** ****** agreed to continue with the service. I contacted ****** ** ****** and the representative states they did not agree to do that and has no obligation to me. There are many other customers in the same situation. There is no dispute as to whether this legal obligation exists, but the two entities disagree on who is responsible to take care of the customers with lifetime oil changes.

    Business Response

    Date: 02/10/2025

    Good afternoon
    Our service manager reached out to the customer regarding this correspondence.  We agreed to offer a one-time free oil change for the vehicle listed in our service records.  

    Thank you

Nissan of Olathe is BBB Accredited.

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