We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Concrete Contractors

DC Concrete Finishers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 3rd patio work started. Added on our existing patio and had DC stamp the concrete. I paid him $10,400

    They cut a sprinkler line and I notified him of sprinkler issue on June 7th

    June 27th discovered an entire zone of sprinkler system was inoperable and notified him.

    Reminded him about it on July 25th

    August 10th, tells me to "have a guy come out and locate the issue" and then he will fix.

    Ever since he has not returned any of my calls or texts. He is ignoring the issue.

    I had to pay *** **** * ********* company $568.16 to remedy DC Concrete finishers error. I waited patiently for 93 days. The grass on one entire side of my house is now dead.

    Business Response

    Date: 09/10/2022

    Review of the invoice there are not any services for water lines nor locating lines. Our line of business is concrete work.

    August 10th the client contacted me about the water line issue. I asked for the client to have the water lines located and then I would fix. (If the damage was caused by our installation)

     

    Customer Answer

    Date: 09/13/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 



    Complaint: ********



    I am rejecting this response because: this is ridiculous. if the contractor would have replied to me in a timely response and not completely ignored me maybe that would have worked. you can't locate lines without digging. digging is $125 an hour. I asked you repeatedly if you were doing this or am I and you simply did not respond. Yes your line of work is concrete but that doesn't mean you can destroy everything and it's path and not repair it.



    Regards,


    ***** ******

DC Concrete Finishers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.