Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  On August 21, 2023 I received correspondence from *** ****** * ********** regarding service
  performed on or about 01/03/2023 by The Eye Doctors, with a balance due of $35.00 plus fees in
  the amount of $6.30, for a total of $41.30. Since I have never seen The Eye Doctors, I telephoned
  *** ****** * *********** I spoke with a representative who checked on the above-referenced
  claim, and was informed that the individual they were looking for did not have the same birthdate
  as me. I requested that they remove me from this collection, and was advised that I would need to
  contact The Eye Doctors to have it removed.
  I then called the phone number for The Eye Doctors ***************) and chose the option for
  billing questions. I spoke with a representative and was advised they had a Sheila Wade in their
  system, but not at my address and not with the same birthdate. I was advised that they could not
  remove me from this debt. I asked to speak with someone with authority to do that, and apparently
  there was no one at that number with any authority. I then found out I was not speaking with the
  Olathe office, but a central billing office.
  I then called the Olathe office and spoke with a representative. She informed me that the charges
  were most likely from a visit with *** ******* ****** *** ***** was my eye doctor many years ago
  and was not affiliated with The Eye Doctors at that time. I have not seen *** ***** since 2006. I
  requested something in writing stating that I did not owe this debt, but was told that I would need
  to speak with the supervisor who was not in the office at that time. The representative I was
  speaking with said she would have
  I would like to obtain written the supervisor call me the next day. I am still waiting for that
  call. The correspondence received on August 21, 2023 from *** ****** * ********** was the
  first I had learned of this attempt at collection. I definitely did not receive any services from The
  Eye Doctors on January 3, 2023. Ifthis does stem from any services rendered to me by Dr. Luthi,
  it would have occurred over 17 years ago. I am sure that the Statute of Limitations for something
  that old has long passed.

  Business Response

  Date: 10/24/2023

  Good evening,

   

  I apologize for the delay in response as this complaint was sent to the incorrect location and took some time to make it's way to my desk.  I have looked into this situation and have discovered the following. It does appear that we used the address located on the patients ID card for the billing statements.  The difference in the account on file and the complainants information is the date of birth. This could have been a possible error on the office's part and as such, we will  be pulling the statement from collections and removing the balance for this consumer.  Once completed, she should no longer receive any other communication.

   

  Thank you,

   

  Ronee Bahena

  District Manager

  The EyeDoctors