Complaints

This profile includes complaints for Gabriel Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gabriel Homes, Inc.

  891 W Ironwood St Olathe, KS 66061

• 

  Gabriel Homes, Inc.

  18622 W 165th Ter Olathe, KS 66062-7935

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  • Poor paint quality on doors and cabinets.
  • Chipping and peeling paint despite normal use.
  • Reported the issue during the 3-month and annual review, but the company refused to address it.
  • They blamed “water splashing,” but multiple neighbors have the same issue.
  • Lack of accountability and poor customer service.

  Business Response

  Date: 04/23/2025

  Thank you for reaching out regarding this matter with **** ****** complaint.  I pulled the file for this home and it appears that the buyers closed on this property on July 27, 2022.  Within several weeks from closing the Buyers reached out to notify that they were experiencing some issues with the enamel paint around their kitchen sink.   Gabriel Homes Inc sent a representative to their house to evaluate the issue. I have included the pictures that were taken on 8.15.22 (see attached)  It was determined that the peeling paint was due from water damage from the Buyers allowing the excess water to sit on the cabinets. This damaged caused by the Buyers is not covered under the Gabriel Homes Inc Limited One Year Warranty. I have included this document (See attached).  I have also included the Gabriel Homes Inc Performance Standards as well (See attached). This document provides a guideline to the Gabriel Homes Inc Limited One Year Warranty.

   

  As a customer courtesy we went ahead and replaced the cabinet doors and had them re-sprayed and re-installed and advised the Buyers that they need to limit the amount of excess water to sit on the cabinets.

   

  Several months passed and on Jan 28^th, 2023 the Buyers reached out again and advised us that they were once again having a similar situation with the paint peeling at the kitchen sink cabinets.  Gabriel Homes Inc sent another representative out to evaluate the issue.  I have attached the pictures that were taken from Jan 30^th, 2023 (See attached).  As you can see from the provided pictures there is obvious water damage from the Buyers.  There are white water marks/residue on the cabinets.  The water damage on the cabinets is isolated to the cabinets under and around the kitchen sink.  This water damage is a direct result of the Buyer’s negligence and improper maintenance. We advised the client at this time that this was not a warrantable item. 

   

  Several months later in 2023 the Buyer’s submitted a list of items that they wanted to get addressed prior to the expiration of the one year warranty.  The Buyers  included the water damaged cabinets on their list of concerns.  

  We sent a representative out to address the concerns and advised the Buyers at that time that the water damaged cabinets were not a warrantable item but as a customer courtesy we yet again had the cabinet doors sanded, re-sprayed, and installed on November 2^nd, 2023.  I believe Gabriel Homes Inc has gone above and beyond regarding this issue with replacing/repainting the water damaged cabinet doors twice when this issue was not covered under the warranty.  We have superseded the requirements the Limited One Year Warranty provides. The One Year Limited Warranty expired on July 27, 2023  It is very unfortunate that the buyers want to put blame on others rather than understanding that this issue was caused by water they allowed to sit on the wood cabinets. 

• Initial Complaint

  Date:12/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Gabriel Homes inc due to unethical business practices secondary to lack of true business ownership/leadership. Their mismanagement is costing me time and money as their “construction delays” are not true delays rather delays caused by their own inability to run a company. We have to pay more in carrying costs monthly while we wait for the “delay” only to find out it could have been avoided.
  
  I am purchasing a home and this company is the builder. After signing in March on the home, that was already fully framed and roofed, the process started. From the beginning there was hold up after hold up. there is a certain level of expectation when it comes to new construction, delays are sometimes inevitable. However, after a few months what I noticed is that the delays were not a lumber or subcontractor issue, they were caused by the company. Please see my first attachment where I sent a memo to the owner “****” about how they fail to execute our agreed upon change order. Time and time again we sign on the line weeks in advance, only to find ******* did not communicate that information to the subcontractor so the sub came out and did the work, only to come out and re do the work they just did because **** **** the project manager did not manage the project.
  
  Most recently, second photo, I did a pop in inspection of the home only to find they completely drywalled over a window. Not only did that happen, as you can see it was into finishing stages (trim done, paint, ready for flooring) before I, homeowner caught it. How does this happen? Where is the oversight? This would have made it to close if I didn’t catch it.
  
  This is the most recent in a long line of mishaps by **** **** and *******, which have cost me thousands of dollars each month in carrying costs. We had to extend closing by 3 extra months and they still are not complete. They are creating their own delays, blaming it on the contractors, and passing the cost to the consumer.

  Business Response

  Date: 12/02/2022

  To Whom it May Concern: I am very concerned and confused on this complaint.  I am not sure where this is all coming from.  We agreed on the closing date and all parties have signed the attached close date amendment on October 3rd & 4th that outlined the closing date of 12.30.22.  On November 29th we received 2 emails that I have attached.  One from **** ******* (buyer's agent) at 3:20pm. Then we received a follow up email from the buyers on 4:19pm.  Both emails were complimentary in nature and expressed how great the house was progressing.   Both emails we received also made mention of the possibility of moving the closing date up.  We stated that it would not be possible to move the closing date up.  After this email exchange we started to receive unprofessional voicemails after the buyer made an unscheduled visit to the home.  There was in fact a window that had been covered up with sheetrock and we stated in an email that this was unfortunate that this took place but it would be taken care of as soon as possible. We stated that the sheetrock company would be out the next day to uncover the window and that the trim and paint would be taken care of when those trades were scheduled to complete the hardware (scheduled for Dec 9th) and the paint touch ups (scheduled for Dec 14th & 15th and also final touch ups on Dec 21st & 22nd).   I do understand the buyer's concern but we have made every effort to correct this issue with the window.  We have yet to start on the final quality inspections that are scheduled for Dec 12th & 13th.  This quality inspection process is very involved and includes a checklist of hundreds of items that our team inspects to ensure that all contract items are completed to well above industry standards that Gabriel Homes Inc reputation provides. 
  

  Customer Answer

  Date: 12/14/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  Please see attached email sent to **** **** and Gabriel Homes from my real estate agent, dated 12/14/22. The times lines outlined in the response from Gabriel homes indicate the window would be uncovered next day and the trim work would be completed on December 9th, followed by paint on December 14th and 15th when those trades were scheduled for follow up. However, per the email attached dated 12/14, the window has yet to be trimmed or completed. This is past the 12/9 date provided by Gabriel homes. If the window trim is not completed, the painters will not be able to perform their touch up work on 12/14 and 12/15 as indicated, if they do indeed arrive on those dates. This is also after the apparent “final quality inspections” that were to be performed on 12/12 and 12/13. Again, the mismanagement of this company and inability to stick to their own timeline provided in this response reinforces my stance.

  Regards,
  
  ******* ********

  Business Response

  Date: 12/14/2022

  To Whom it May Concern:

  
  

  Gabriel Homes Inc had ordered the window trim as outlined in our previous emails dated 12/2/2022 at 9:34am.  The millwork company sent out the incorrect trim for the window and therefore the trim carpenter was delayed installing the trim around the window.  The staircase spindles were also on backorder. The spindles and the correct trim for the window are scheduled to be delivered as early as Friday, December 16th.  The trim carpenter is now scheduled to install the trim around the window and install the backordered spindles on Saturday, December 17th.   We are doing everything in our power to correct the issue with the window that was covered with sheetrock but we are powerless against incorrect deliveries and backordered products from the supplier/manufacturers. This issue with the window will not affect the previously scheduled trades nor the closing date.  Per the previous email from 12/2/22 the painters are still working today (Dec 14th) & tomorrow (Dec 15th).  They are also scheduled per the previous email to complete any paint related walkthrough items on Dec 21st and Dec 22nd.  The home is not scheduled to close until December 29th and we have full confidence that this issue will be resolved well prior to the closing of the home.  The home is a work in progress until the day of closing.  We have yet to even conduct our preliminary walkthrough with the customer nor the final walkthrough with the customer.