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Business Profile

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ETC Institute
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My household completed the travel survey 01/13/2025 with a promised incentive if $80. (3 members used app x$20 and 2 members used website x$10). I was never contacted regarding my incentive payment. Reading other complaints I never "picked a gift card" or directed it be mailed to me. Frankly, I would have chosen electronic payment / gift card not USPS Mail service for delivery. I have sent several support messages which have gone unanswered and also scheduled a phone consultation to discuss this but no call was ever received.

    Business Response

    Date: 01/31/2025

    Hello, 

    We noted your inquiry about not receiving your
    gift card for participating in the Tucson area travel survey. I have resent that to you as well as sent the direct link to you via email again so you can redeem it. 

    I would recommend choosing gift cards that you
    can use right away (the codes or online). If you request to have one mailed to
    you, that is the responsibility of the postal service to ensure delivery.

    Also, the total amount for your household
    participation is $70, not $80. It is $20 per app user, $5 per non-app user in
    the household. You can refer to payment structure attached. 

    With any further questions or issues, please contact me via email ****************************

    Thank you,

    **** ****** Operations Supervisor

    ETC Institute

     

     

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed the ******* **** ********* ****** ******. It was a phone survey and I was given a $40 gift card for this survey. I was then offered another $40 gift card if I downloaded an application and allowed the company to track my driving habits for 24 hours, which I did. After 40 emails back and forth, the company will not pay me the remaining $40 that I am entitled to. They keep referring back to the original $40 that I was paid. I am seeking the other $40 that was promised for allowing them to track my driving habits. They have stopped replying to my emails. This feels like a scam.

    Business Response

    Date: 01/14/2025

    Hello,

    We sincerely apologize for any confusion you have
    experienced regarding the compensation for completing the ******* **** ********* ****** ******.

    The
    first $40 payment was issued to you for your participation in the Zoom session
    (User Interview) which our systems show this has been paid. 

    The remaining $40 was issued to you for using our driving app to participate in the travel survey. Following your participation in this study, our systems show that you successfully redeemed this into a ********* gift card and requested it to be sent to you via mail.

    After corresponding with you about this directly and as a good faith gesture, we further issued to you a second $40 in compensation. Our records show that you again redeemed this into a ********* gift card and requested it to be delivered by mail. This gift card was mailed to you on January 8th.

    We are awaiting your confirmation of delivery.

    Please reach out to the manager that has been assisting you with this.

    Thank you,

    ETC Institute 

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