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Business Profile

New Car Dealers

Olathe Dodge Chrysler Jeep Ram
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2021 jeep cherokee in June 2022. It had only 1 key fob. The independent dealer I bought it from gave me a second key fob that he had that had been for another car at one time. On 7/17 I took that fob to olathe dodge jeep. The service tech i spoke to said since the key went to different car it probably could not be programmed for my car. He pulled up key fobs on ****** and said most of these would work. He said he had referred lots of people to ****** to get these fobs and then they program them for much less ($65) then getting the fob from them. He showed me the fob he would get it were him. I got that fob from ******. I went back with the fob 7/20. That tech was not there. The tech that helped me checked me in and I went to wait in the waiting room. Later he came back and said it wouldn't or didn't work. He asked me if I wanted them to program their fob for $170. I said no. He went to get my car and when he came back they charged me $68.42 for programming the fob. I asked why if they can't program it I am paying for it. He said he told me at check in that it might not work and there would still be a charge. This is not correct. He did not tell me that. All he did was take my info (name, address etc.) I, of course, want my money back

    Business Response

    Date: 07/21/2022

    We apologize for this misunderstanding.  In the spirit of customer service, we are issuing a full refund for the programming fee.  This was processed today.

    Thank you

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