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Business Profile

Plumber

T.K. Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of my transaction with this company happened on July 9, 2024. Prior to that date we contacted ***** ******, owner of the company to get a bid on putting in a septic system and we gave him the address of where the work needed to be done. He never informed us that he was NOT a LICENSED PLUMBER IN MISSOURI! So he gave a quote of $12,000 to do the work. The address of the work to be done is **** **** ****** **** Altamont MO 64620. We then met with him at the property and gave him a certified soil test by the state of MO stating that we needed to have a drip leg system put in as out septic system. He said he understood and that he would abide by the state soil test. So we verbally agreed for him to do the work. When he was done we met with him and paid him the $12,000!
    The next day, the state of MO came out to approve the septic system and informed us it was the incorrect one and asked us who did the work. When we gave him ***** ****** and his company TK Plumbing, they informed us that he was not a state licensed plumber in MO and that he was not a Certified Septic Installer in MO. So then Daviees County got involved and between the state and county they fined TK Plumbing a big fine for not being a licensed plumber in MO and not being a Certified Septic Installer in MO and Daviees County.
    We have tried many times to get our money back and and was told. We just recently contact the MO Attorney General for help getting our money back as well. We were told to file a complaint with the BBB to try and get and get our money back.

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted with company to fix some water leaks in house they swore all leaks were fixed and water dripping in garage was wet insulation and would do no more had to get a good plumbing company to come out and fix problem I would never hire TK Plumbing to do anything to my home in future they can not be trusted to do professional work

    Business Response

    Date: 04/06/2023

    A bill adjustment was offered upon proof of invoice and reciept of payment as well as evidence of additional leaks and non of the above were provided only course of action taken by ** ******* was slander on social media. ** ******* refused to pay subcontractor for tile/drywall repairs made as well. Was in contact with sister who paid invoice originally during entire process and no issues nor resolution was requested by her. 

    Customer Answer

    Date: 04/06/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

    Complaint: ********

    I am rejecting this response because:

    Regards,

    **** *******

This business is not BBB accredited.

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