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Business Profile

Auto Repairs

Carswell Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in to have a headlight replaced and a trim piece in my bumper was knocked loose during the process. I tried calling and leaving messages but he would not return my calls so I showed up in person. He then tried to blame the issue on me or something else, not wanting to take responsibility for the damage. He told me he couldn’t fix it and walked away. I have tried to text him to get insurance information for his insurance to pay for having to fix the trim piece he broke loose but he will not respond.

    Business Response

    Date: 01/05/2023

    The consumer came in to complain about the bumper damage 6 to 8 weeks after the headlight was replaced. Business denied working on the bumper, the damage did not come from the business.

    Customer Answer

    Date: 01/05/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

    Complaint: ********

    I am rejecting this response because:

    The damage was done by the business in question. The delay in bringing the car in was due to the fact that the business owner never answered the phone and didn’t return phone calls or texts. I had health problems during this time and could not drive there any sooner. The damage was done at your shop. 

    Regards,

    *** *******

Carswell Automotive, Inc. is NOT a BBB Accredited Business.

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