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Business Profile

Arborist

KC Arborist, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Arborist.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromjim h

    Date: 09/09/2024

    1 star
    Dispute over invoice 33220
    I had used KC Arborists years ago with some work on my apartment house in Kansas City Volker neighborhood so contacted them regarding a sick Oak tree in backyard in either late May or early June.
    I signed & received an estimate proposal for removal & left it to be scheduled later.
    The week of June 20th I requested removal of a limb that had fallen off the tree since I was going to be out of the country and didn’t want the house to look abandoned.
    The limb was around 18 ft long and not very thick, mostly smaller branches that took your workers around 10 to 15 minutes to cut up and remove while they were on their lunch break. I would have done it myself but my chain saw was not working. On Aug 8th I received the above invoice for $600 for removal on this one limb which seems outrageous!
    After returning home from trip I had several other bids for the work referred by various neighbors and all were much lower than yours. So still considering all the proposals.
    Since you do work for Fairway I hope that our tax money is not supporting extraordinary charges for services as exemplified by your tree removal bid and this recent charge, which when asked to have done no word was mentioned of cost.
    Definitely not the same company I had done business with years ago & this is disappointing
    Jim,
    I spoke with our owner and general manager. It looks like we had 5 guys onsite for 1.5 hours (this includes drive time). That is 7.5 man hours. Our storm/emergency response rates are higher than our regular rates, but being that you are a Fairway resident and previous client, we reduced that amount significantly. In good faith, we are adjusting the bill to $350. We hope this will be acceptable to you. I will email the invoice over shortly.
    www.kcarborist.com
    They came by unannounced during lunch break because they were close by, no mention of cost, and took about 15-20 minutes. Need I say more.

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