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Business Profile

Auto Accessories

Absolute Interlock, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On this day, 03/8/2024 ***** Lanning of Absolute Interlock has engaged in unethical/fraudulent business operations.

    I am required to have an interlock per administrative action by Kansas. Absolute Interlock LLC is a state licensed provider of interlock devices to fulfill state legal requirements. When I initially started the program, ***** told me they would be able to service and maintain my device for the full duration of my required interlock period. When I went to get my device serviced on 03/08/2024, ***** told me they are willingly shutting down as a business. They did so without any contingency plan in place. They are requiring me now to pay the removal fee of my device, which I will subsequently have to pay another removal fee at the next provider I choose, because of their failure to plan for the future. ***** told me that if I do not choose the ****** Interlock location in Olathe that they recommended, that they would not pay my installation fee at my chosen interlock provider. This is issue because I have the right of choice for my interlock provider. Absolute interlock, is willfully coercing me into choosing the interlock provider that they want me to use.

    Because they are extorting me with money, which I am rightfully entitled to, in order to choose a specific provider that they have made an arrangement with. There is motivation, means, and opportunity for Absolute Interlock to commit fraud in this scenario, and that is what I am worried is happening.

    This is a state licensed provider. They are bound by state law to let me choose my provider.

    At this time, I request the free removal of my device by Absolute Interlock. As well as the installation of my new device, at the state licensed provider of my choice. This is my initial ask. If this cannot be provided, I will be seeking full compensation for all payments I have made on my device. Including but not limited to: Monthly charges, state charges, initial set up, removal, and any additional fees.

Absolute Interlock, LLC is NOT a BBB Accredited Business.

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