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Business Profile

Bakery

Tous Les Jours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Cake from this bakery on December 22nd at approximately 7 p.m. using on December 25th dinner. Between the time of purchase and before attempting to eat the cake, it was refrigerated at ~ 37 degrees Fahrenheit. At dinner after slicing the cake, it was observed that the fruit on top of the cake was moldy and spreading to cake. At this point, the guests had to dispose of the cake and the remaining cake was placed back into the box to return to the establishment. Upon returning the cake was told I could only get a replacement cake and they would not refund me for the product they produced citing that the cake needed to be consumed before one or two days after purchase (we were not told this when we purchased the cake). Upon attempting to return the cake I was told a refund was not possible despite the fact that there are no signs saying All sales Final visible at the premise nor on the receipt. I am very disappointed in this customer service and the establishment not standing behind their products, service and customer satisfaction. I would like a refund if possible but will instead contest the purchase on my credit card.

Tous Les Jours is NOT a BBB Accredited Business.

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