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Business Profile

Billing Services

Taben Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

This profile includes complaints for Taben Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Taben Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Taken is the ***** ************ for my former employer. I paid my premium by overnight mail (yes mail in 2024 a company actually does not take electronic payments. It is now the 22nd of the month. I have had appointments canceled, prescriptions canceled and chemo treatments canceled because they will not confirm that the insurance payments have been made. The check cleared 2 weeks ago. They have my money. They refuse to do anything despite this being a life or death situation.

      Business Response

      Date: 08/05/2024

      Member sent overnight envelope to a PO Box dated 07-10.  Taben received the packet 07-15 and entered the check and enrollment form on 07-16.   Member called on 07-16 and was advised enrollment form and payment received and updates were sent.  Member was advised at that time that uppdate time with the carriers is 7-10 business days.  Member called again 07-22 (4 business days later) with same questions and was again advised update time with the carriers is 7-10 business days.  Updates for member were sent 07-16 and ***** confirmed update was completed on 07-23 which is within the 7-10 business days member was advised on two different occasions.  We do offer online payments but I do not see member inquired about how to.   The check did not clear 2 weeks prior to *** ********** complaint as it was just received on the 15th.  ***** is at will, benefits are updated as members made payments, at this time there is nothing to refund.

    • Initial Complaint

      Date:01/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The fact is that Taben (the COBRA vendor) claims that their system has been down since January 15th, so because of that, they could not contact my insurance company Blue Cross Blue Shield about the fact that I made the payment to cover me until January 31st. The check I wrote is dated December 28, 2023, and the money was taken out of my account on January 9th, 2024. This means, my insurance should be dated to cover January 1st to January 31st in 2024. COBRA claims there is no work around, and that they cannot do anything until the system is back up. This way, I paid for Medical Insurance that I am not getting, so I want to either get that money refunded to me or have it cover both January and February. 

    Taben Group is NOT a BBB Accredited Business.

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