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Customer Review Ratings
Average of 9 Customer Reviews
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Review fromDiana E
Date: 01/23/2025
5 starsDiana E
Date: 01/23/2025
Full Service Chimney did an outstanding job on our chimney repair! The three team members we worked with Brian,Corbin and Ashton were so professional, clean and courteous! Their analysis and repair work is top notch! We feel so safe to now have a wood burning fire almost every night! We highly recommend them!
Full Service Chimney™
Date: 01/30/2025
Hi Diana, thank you so much for taking the time to leave such a thoughtful review! It is always our hope to leave people with a sense of safety, and are glad to hear you're enjoying your fireplace as much as possible. Your recommendation means so much to us, and we appreciate you trusting us with your repairs.Review fromSandy D
Date: 08/16/2024
5 starsSandy D
Date: 08/16/2024
Excellent quality, communication, and response. The repair and installation specialists were neat, efficient, polite, and friendly.Full Service Chimney™
Date: 08/19/2024
Thank you Sandy! We appreciate you taking a moment to leave a nice review and we're happy you're satisfied with the specialists who helped on your repairs. All the Best, Full Service ChimneyReview fromRosa S
Date: 05/30/2024
5 starsRosa S
Date: 05/30/2024
We had major structural work completed after being provided with a thorough and comprehensive evaluation of our chimneys. The required work was completed in a timely and conscientious manner with end of work day photos and explanations of what was done. Company staff members were all skilled, courteous, and respectful of our home.Full Service Chimney™
Date: 05/31/2024
Thank you so much Rosa for taking a moment to provide a detailed review for our team! We genuinely appreciate your business and your kind words and we're thrilled that we lived up to your expectations in providing your structural chimney repairs. Sincerely, The Team at Full Service ChimneyReview fromBrandon S
Date: 05/10/2024
5 starsBrandon S
Date: 05/10/2024
Brian was on time, communicated throughout his process and was incredibly thorough. He answered all of my questions and conveyed confidence throughout his inspection and cleaning. I will only use your company. Life long client now.Full Service Chimney™
Date: 05/13/2024
Thank you for taking the time to leave us a review! It's always great to hear when one of our team members leaves such a good impression. We appreciate you choosing us, and can't wait to be of further service to you!Review fromPhilip R
Date: 05/04/2024
5 starsPhilip R
Date: 05/04/2024
They were very professional. They made sure to give a detailed explanation of what they were fixing and completed the work in a timely manner. Scheduling the work was also a smooth and easy process. Would definitely recommend.Full Service Chimney™
Date: 05/06/2024
Thank you, Philip! As you mentioned, we strive to be detailed, timely, and make the process smooth and we appreciate you noticing those things and taking time to provide feedback. Thanks again for the great review and recommendation. Wishing you all the best, and we'll see you next time. Sincerely, Full Service ChimneyReview fromJesse F
Date: 08/31/2023
5 starsJesse F
Date: 08/31/2023
***************** came to our house and performed a very thorough inspection of our chimney inside and out. He gave us insert options and recommendations for switching from wood burning. More importantly he was upfront about the safety and structural concerns of our 50 year old chimney and explained everything in detail, not long after another chimney sweep said it looked fine. He provided a range of options to consider (not just a sales pitch) and pros/cons & technical aspects of each. Ive had lots of professional and personal experience with contractors of all industries and *** is perhaps the best Ive encountered. Id trust and recommend them with install but also for routine inspections. They may not be the cheapest, but I bet theyre they most thorough.Full Service Chimney™
Date: 09/01/2023
*****, thank you so much for taking the time to write such a thoughtful and kind review! We are pleased that *** was able to provide such a positive experience for you. We always strive to do our best and give as much information as possible when it comes to chimney safety and options going forward. We do hope to be of further service to you in the future.Review fromDenyse R
Date: 05/05/2023
1 starDenyse R
Date: 05/05/2023
Thought I needed a new chimney cap-it was fine but my furnace cap was rusted. Full Service Chimney wanted to build scaffolding on my roof for this simple repair, their estimate was $6,169.10-not a misprint! When I asked him why a roofer can just use a ladder and walk on the roof he said that they are following OSHA guidelines and that if OSHA knew that roofers do that it would be a violation. He offered me no interest financing, I declined. I called ******* Roofing-who installed my roof-they came yesterday and replaced the furnace cap plus sealed all of the rest of the vents for $525!! I am almost 61 so Im sure he thought I was an easy ***** Upon posting on Next door people have responded that they know seniors in their neighborhood that have been taken advantage of with the same needed repair by this company! Seniors should be respected and cherished, not taken advantage of by a company that only cares about itself. I was in professional sales for many years and I suspect that the techs are highly compensated if they can close one of these deals.Full Service Chimney™
Date: 05/08/2023
It is our goal to help homeowners understand the current condition of their chimney system and provide solutions that help repair chimney problems. We apologize if there was any miscommunication on our part or if we failed to properly explain what was included in your proposed quote for exterior repairs. The amount quoted was not for a 'simple repair as stated in your claim. Yes, the estimate total was $6169.10.
To say we quoted you for a mere furnace cap is a false accusation and it is simply not true. The scope of work is not the same.
Our proposal was for much more than merely a furnace cap, but for extensive repairs. The estimate included the full replacement of the portion of the vent that goes through the roof, needing access to the attic, adjustment of the vents flashing/roof ***** plus work on the roof decking, and replacement of the shingles, representing multiple people and days to complete this job. Specialized tower and roof scaffolding was necessary to accomplish the repairs we proposed. and that was reflected in the estimate.
OSHA requires a safe worksite. Frequently, scaffolding is the only way to achieve that level of safety. We cannot speak for other companies, the work other contractors perform, or how they choose to do it. The policies and procedures that our company has in place is to help us ensure that we provide the highest level of service, safety, and quality to our customers and our team members.
Its okay that we were not a good fit for your needs. Its okay to get multiple offers and choose what is best for you. What is not okay is slander, or spreading false information with the intent to hurt a small local business.
We are a specialist in fireplace and chimney venting services and repairs. For over 35 years, weve helped *********** families ensure their homes have lasting fireplaces that are safe to use and chimneys that perform properly. We have a tremendous amount of respect for our clients, and our team members who serve those customers every day.
It is important to evaluate the features and benefits of the service before making a judgment solely based on its price. The cost of a service is not always a reliable indicator of its value or quality. Factors such as premium materials, trained employees, industry specific certifications and licensing, safety set up, fall protection, the number of employees and time needed to complete the project all contribute to the cost of a service.Review fromBobbi M
Date: 12/30/2022
5 starsBobbi M
Date: 12/30/2022
Full Service Chimney did a wonderful job with installation of our wood burning insert! ***** came out first to bid the job and assisted with choosing a proper insert and discussed the process for installing a liner. He was very knowledgeable and guided me without being a pushy salesman. They were able to begin work quickly and were not defeated when my hundred-plus year-old house pulled tricks. ***** was an amazing project leader and communicated each morning and evening to make sure our family was up to speed on progress and planning. When they completed the job at 3:30 before a holiday weekend, an entire team came from another job to assist with tear down in great spirits. ****, ****, and ***** were great workers and always polite, respectful, and especially good with my very curious little boy. The teamwork and professionalism shown by Full Service Chimney was way better than we could have imagined. Great company, most highly recommend.Full Service Chimney™
Date: 01/04/2023
What a great way to start the new year with such kind words! We are thrilled to know that you're happy with your new wood-burning insert! Thank you ***** for taking time to review our chimney services (on multiple platforms)! That truly helps us help more people that need our services and we're grateful. :) Thank you for supporting our small local business. Happy New Year ~ Best Regards, From the Full Service Chimney FamilyReview fromPaul K
Date: 07/08/2022
5 starsPaul K
Date: 07/08/2022
Knowledgeable, punctual, professional, friendly. ***** was fantastic. I certainly recommend him and Full Service Chimney.Full Service Chimney™
Date: 07/11/2022
****, We appreciate your feedback and thank you so much for the recommendation on the BBB (we saw it on Square too, thank you!!) We're happy that you're satisfied with your Chimney Inspector and the overall service provided! Best Regards, From the Team at Full Service ChimneyFull Service Chimney™
Date: 07/11/2022
****, We appreciate your feedback and thank you so much for the recommendation on the BBB (we saw it on Square too, thank you!!) We're happy that you're satisfied with your Chimney Inspector and the overall service provided! Best Regards, From the Team at Full Service Chimney
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