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Business Profile

Event Ticket Sales

Ace Sports & Nationwide Tickets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is running a fraudulent business. They offer tickets to events that aren't even available to purchase yet with a guarantee of issuing tickets. They charge you for the tickets during the checkout process and that's when the drama starts. They don't actually issue you the tickets. You get an email saying we will only give you tickets 1 day prior to the event but that's it. Why take money when you are not going to issue the tickets. On top of that they refuse to refund you the money too.

    Business Response

    Date: 03/27/2024

    The customer purchased tickets on 2/27/2024 to a show occurring on 5/28/2024. Tickets were guaranteed to be delivered on or before 5/27/2024, which would be at least one day prior to the show. The customer contacted us on 2/29/24 and 3/1/24 to express his concern over the tickets not being delivered immediately, even though the email confirmation clearly showed that tickets would be sent on or before 5/27/2024.

    Tickets were delivered to the customer on 3/4/2024 via email and the customer has the tickets in their possession, well ahead of the scheduled on-hand date of 5/27/2024 and event date of 5/28/2024.

     

    Business Response

    Date: 04/08/2024

    The tickets that were provided to the event are legitimate and will allow the customer to gain access to the event. The customer's concern about the legitimacy of our business is unfounded. If the customer would like to return the tickets to our company, he can contact our Customer Service team at ************ from 8:30am to 9:30pm CST 7 days per week.

    Customer Answer

    Date: 04/12/2024

     

    Complaint: ********



    I am rejecting this response because: he can keep his tickets now. He is only acting cause I filed three complaints against him. 



    Sincerely,



    **** ****

Ace Sports & Nationwide Tickets is NOT a BBB Accredited Business.

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