Complaints

This profile includes complaints for Tickets For Less LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tickets For Less LLC

  7311 W 130th St Ste 100 Overland Park, KS 66213-2686

  
• 

  Tickets for Less

  PO Box 444 Bloomington, IN 47402

• 

  Tickets For Less LLC

  14543 W Center Rd Omaha, NE 68144-3276

  
• 

  Tickets for less

  1814 University Blvd Tuscaloosa, AL 35401

• 

  Tickets for Less

  8550 Eager Rd Saint Louis, MO 63144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/25, I purchased two concert tickets through Tickets for Less for the Alabama Band concert in Wichita, Kansas. I paid $285.25 for two seats (******* **** *** ** ***** * *** *), specifically listed as aisle seats. The choice of aisle seats was crucial due to my wife's medical needs, which require frequent bathroom trips. To ensure her comfort and avoid disturbing others, I looked specifically for aisle seats and purchased these under the belief they would be located at the end of the row.
  
  However, upon arrival, we discovered that seats 1 and 2 were not aisle seats as represented. They were against a railing, forcing us to enter the row from seat 10 and pass in front of eight other people each time we needed to access our seats. This defeated the very purpose of selecting aisle seats. We have photographic evidence of the seat layout clearly showing the misrepresentation.
  
  We contacted Tickets for Less the day after the concert to report the issue. They responded that they would investigate, but after a week of no follow-up, we reached out again. We were then told that the company could not do anything because the tickets had been sold to them as aisle seats and that the venue had possibly changed configurations. Regardless of this explanation, as a customer, I bought tickets directly from Tickets for Less based on their advertised description. Any internal issues between the reseller and venue should not affect my experience or responsibility.
  
  This experience was not only frustrating and uncomfortable, but also deeply disappointing, especially since the tickets were an anniversary gift and a surprise for my wife. We drove three hours to Wichita and stayed overnight specifically for this event, and it did not meet the expectations promised by the ticket listing.
  
  We are seeking a full refund of $285.25 for the misrepresented tickets. The tickets were not as advertised, and our experience was negatively impacted due to the misleading nature of the listing.

  

  Business Response

  Date: 05/14/2025

  The customer purchased 2 tickets in section **** *** * to the Alabama show on April 27 from our company. While seat numbers are not typically listed on our website with the tickets, the ticket group purchased contained notes indicating that these were aisle seats. Tickets were delivered to the customer in a timely manner. One day after the event, the customer reached out to TFL to advise that the tickets purchased were not actually aisle seats and provided a picture of the seating location.
  
  We reviewed the issue to determine if the tickets were incorrectly noted as aisle seats. In reviewing the venue seating maps, it was clear that ******* **** *** ** ***** * *** * were listed by INTRUST Bank Arena as aisle seats, so the reseller did not list those incorrectly. Any changes that the venue made to the configuration of the seating map were not posted ahead of the event and TFL cannot be held responsible for changes made by the venue

  Customer Answer

  Date: 05/19/2025

  
  
  Complaint: 23******
  
  
  
  I am rejecting this response because:

  I want to make it clear that I reject the response I received, as it fails to address the core issue of my dissatisfaction.
  To clarify: I did not purchase these tickets directly from the venue, nor did I purchase them from the original reseller. I purchased the tickets from Tickets For Less, which explicitly listed them as aisle seats in the ticket notes. This detail was critically important to me, as my wife has a medical condition that requires frequent bathroom access, and having aisle seats significantly affects our ability to enjoy the event.
  Upon arriving at the venue, the seats I received were not aisle seats as described. There was a permanent railing next to seats one and two, making access more difficult—not the easy aisle access I paid for. It did not appear to me that this was a configuration change. If I had purchased directly from the venue and encountered a configuration change, I could have addressed the issue with the venue staff. However, in this case, I relied entirely on the information provided by Tickets For Less when making my purchase.
  This is not simply a matter of preference; I did not receive the product I paid for. A suitable analogy would be purchasing a truck from a dealership online and then showing up to find a station wagon instead—with the excuse that "the previous owner told us it was a truck." The responsibility lies with Tickets For Less to ensure the accuracy of their listings.
  Had I known these were not true aisle seats, I could have bought cheaper tickets with similar (but less suitable) placement for half the price. I specifically paid more for what I believed were aisle seats due to a medical necessity, and I believe I am entitled to a refund or a partial credit as a result of this misrepresentation.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 05/20/2025

  Tickets for Less relies on information provided by the venue regarding the seat location. As a national provider, we do not have a way to verify if a seat description given to us by the venue is wrong or inaccurate. In this case, the venue listed the tickets purchased as aisle seats on their seat map, which is why the seats were listed that way on the Tickets for Less website. Additionally, the seat numbers were labeled 1 and 2, which are typically aisle seats at most venues. We did not hear from the customer until after the event - TFL has a Customer Service team available from 8:30am-9:30pm Central 7 days per week; had we received communication ahead of the event when the customer arrived at the concert, we may have been able to take actions to resolve this issue. We are willing to offer 10% off of the next purchase as a courtesy, but this issue was simply outside of our control.
  

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 456.00 dollars for 2 diamond club for the cincy reds. They were delivered via link in an email, not the customary mlb ballpark app. I asked why that was the case and wondered if they would work, they assured me they would. Well sure enough when I went scan the tickets they didnt work, I had to call the customer service number and have them manually place the tickets in the correct app. If I was aware of how the correct way worked, I wouldve missed the game completely. While on the phone, I lost my place in line multiple times and missed out on the many ammenities provided for these tickets, which was the main reason to get them. I requested a partial credit from the company, and they rudely refused.

  

  Business Response

  Date: 04/23/2025

  The customer ordered 2 tickets for the Cincinnati Reds home game on 4/15. Tickets were delivered via a secure wallet link, which is an approved delivery method for MLB games. We received a call from the customer at 5:24pm Eastern ahead of the 6:40pm game stating that the tickets were not working. Our representative was working with our fulfillment team to see what the issue was and the call was disconnected at 5:31pm Eastern by the customer. No additional communication was received from *** **** until 11:28pm Eastern that night, when he reached out stating that the tickets did not work and expecting a refund or credit. 

  TFL reached out to the team (Reds) to see if the tickets were scanned. The team reported that there was an initial invalid scan at 5:31pm Eastern; however, the same ticket links worked without issue approximately 10 minutes later. No action was taken to move these tickets to Ballpark like the customer stated in their complaint - the original links that were provided worked. We're investigating the scan issue to determine if it was an issue with the link, or the scanner at the gate; however, since the customer was able to access the game and amenities within 10 minutes of his original scan attempt, we did not issue a refund or credit on this order.

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This business seems to be happy that I had to do their job for them. Which isn’t the first time with this company. Also they claim to have zero fees yet there’s a delivery fee for each purchase. 
  
  Sincerely,
  
  
  
  ******** ****

  

  Business Response

  Date: 04/24/2025

  The customer was able to access the event using the tickets that were provided by TFL. As a result, there is nothing additional that we can do to assist the customer at this time.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3-day passes to the October Austin F1 race in February. However, five months later, the company contacted my fiancé claiming there was a mix-up and that we had only purchased 1-day passes. They offered us the option to either keep the 1-day passes or get a refund and purchase another pass in a different location. We told them we would think about it and get back to them.
  
  We then emailed the company to verify the original passes, and they confirmed via email that the 3-day passes were verified by the supplier three days later. This contradicted their initial claim, indicating that someone was lying to us.
  
  The company then contacted my fiancé again, trying to persuade her to cancel the order. We refused and insisted on receiving the original 1-day passes, planning to find other tickets for the remaining days. However, they then claimed that there were no tickets attached to our order and continued to pressure us to cancel. We still refused and demanded the 1-day passes for the original location.
  
  The company made an excuse about a "mapping error," which we believe is untrue. We think the company, specifically ****, is shady for lying to us and trying to pressure my fiancé into canceling our order. And will not give us our tickets we originally ordered

  

  Business Response

  Date: 09/27/2024

  We are sorry for the issues with your order. There was a mapping error by the seller and that seller would not fulfill the order. Multiple attempts were made by our team to contact you about the issue; however, none of those attempts were returned until closer to the first event date, which resulted in a reduction of available inventory to provide as a replacement. We presented multiple offers for replacement tickets, but those offers were declined; therefore, the order was fully refunded. 

  

  Business Response

  Date: 09/30/2024

  Our supplier originally thought that yes, the seller had 3-day passes; however, the supplier reached back out to TFL at a later date and stated there was a mapping error, which resulted in single-day passes being mapped to the 3-day pass event on the website. At that point, TFL began attempts to reach out to the customer in an effort to provide alternate tickets. The customer failed to respond to our phone outreach attempts for over 4 weeks. By the time we received a response, all 3-day passes in the main grandstand area were either sold out or 2x-3x above what the customer paid. We provided options for alternate tickets in other areas of the track - the customer declined those, stating they wanted to keep their order, but there were not tickets available where they ordered due to the aforementioned issue. At that point, TFL refunded the customer in full for their purchase, as it became clear that we were not going to be able to reach an agreement with the customer on alternate tickets.

  Customer Answer

  Date: 09/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: And as per your first call to us we stated that we did not want to switch our position and that we would keep the tickets even if they were one day passes. The business kept pushing the refund option on us or to switch our location which we refused and stated we would find other tickets for the other days. And even after they contacted us and told us they were one day we emailed them and they once again were confirmed as 3 day passes from the supplier all emails saved. Then the second call we told the company we wanted our original order of one day passes but The company  made up this mapping issue lie then said there was no tickets attached to the order which was a lie. then the company took it  apon themselves for no logical reason to cancel our order against our request not to even after we stated we wanted the one day passes. 
  
  
  
  Sincerely,
  
  
  
  ****** ********** 

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What: I bought 2 tickets to Ed Sheeran's concert
  
  Concert info: Date is Jun 24, 2023. Time: 18:00. Venue: ***** Field, ********* **.
  
  When: Jun 16, 2023.
  
  Cost: $161.75
  
  What business committed to provide: tickets
  
  Result: no tickets provided. I haven't attended the concert because I didn't get the tickets.
  Aftermath: several calls to the company. Extremely rude agents, with the last call today (July 10th), a woman hanging up on my calls and claiming that I've received a ticket and that they can't do anything. "If you want to refund your tickets, contact your bank, you've already received tickets".
  
  Has business tried to resolve the problem: no, nothing at all. I was told that the manager would call me back several times. I would admit that when he called back, I talked to him but then got an urgent matter, told him I had to go and that I'll call back later and hang up. Later on, I called them several times to get connected to the manager. What I got is that the manager can't be reached now.
  
  In addition: completely unprofessional behavior. Attaching the screenshot from the website where it still says its "Pending", meaning that I didn't get any tickets.

  

  Business Response

  Date: 07/14/2023

  The order in question for the customer was originally captured in our fraud and risk team for further investigation as to the legitimacy of the order. After multiple attempts to reach the customer went unanswered leading up to the event went with no response, the customer was not transferred tickets. 
  
  
  After the event, the customer reached out to and during the conversations with multiple staff members, was unable to answer basic questions such as event name, event city, event venue, correct phone number and associated personal information with the order, and disconnecting calls during our inquiries, placing further questions on the legitimacy of customer in which we were speaking with. 
  
  
  The customer has already been refunded in full. 

  Customer Answer

  Date: 07/14/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:

  What business claims is shocking for me. 

  The claim about trying to reach me several times is an ABSOLUTE lie. 

  From the moment of me buying tickets which happened on 06/16 until today, I've only got 1 call on Jun 21, 3:34PM.

  What happened during the call: A man welcomed me with joining the service, asked what is the reason I choose tickets for less, verified my home address and my e-mail and asked if I'd like to upgrade to better seats for free. I agreed, and the man said I will get my tickets soon. NO mentioning of any fraud activity regarding to my account. I am attaching the screenshot of call logs from the Google Voice number that I use, 2 pages of the calls. See file: call_logs

  In contrary, the company never tried to solve my problem when I contacted them. Once I've got a response saying that manager is on vacation and can't contact me. The next time, this Monday, a woman dropped my call after I explained the situation (as I think she talked to the manager) and was hanging up whenever I tried to call from my number. I can prove this by the duration of calls, the first call on Monday being 5 min and 4 secs, the other two being 20 seconds each. Finally, I found their another number where another woman listened to my problem and put my on infinite hold (10 min and 45 secs). See file: call_durations.

  As for the refund, no refund was issued. I am attaching a screenshot from my bank account, using the search words "tickets" (where we can see the actual transaction) and "refund" being blank, from the same account, see file "BankAcc".

  Lastly, I haven't had any mails (physical mails) from them other than the welcoming letter. Unfortunately, I don't have that letter with me, as I haven't saved it, but the contents said they are pleasured to welcome me and that they are providing me a coupon with the following details (taken from my notes):

  ******* *** **** ****** 
  ***********
  **** ***** ****** **

  Luckily, I have a snapshot of the letter from my USPS informed delivery. If you pay attention to the details, there is the coupon code I've provided, proving that this was just a welcoming letter, no fraud request or tickets. See: letter.png. This also proves that I used my real address and name, which couldn't be marked as "scam". In addition, they called me after I bought the tickets for the verification and I said the exact same details.

   

  Finally, after so much struggle with this company, I suspect the company uses shady data collection procedures and may be even collecting my personal data, proving my real name and address, collecting my payment and phone number information to run scam schemes on myself. 

   

  I don't accept this answer from the company and ready to prive all the other details needed.

  
  
  ********
  
  ******* *******

  

  Business Response

  Date: 07/25/2023

  Customer’s order initially appeared to be a likely case of fraud. Subsequent conversations with customer reinforced that same perspective. The customer was consistently, unable to identify the event he planned to attend, its date, etc. Only upon receipt of customer’s effort to charge back the order did it become clear that his original intent was legitimate. We are not contesting the customers charge back. The customer will not be charged at all for the order. It is worth noting that the customers, description and account of interactions with our offices or not factually accurate. However, it would appear as though the most important consideration is return of the customers funds. This has now occurred.
  

  Customer Answer

  Date: 07/26/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:

  I'd like to thanks BBB for the opportunity to communicate with the business.

  I'd also like all my words and statements to be shown on the company's profile to warn people about the possibility of unfair actions from the company.

  In addition, I request the company to delete all the information related to my profile, address and others.

  
  
  
  ********
  
  ******* *******

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tickets to a Chiefs game on 7/2/2022. The tickets were emailed to my husband on October 21st from ************, he immediately received a second email saying the tickets had been cancelled. We could not access the tickets. I began calling Tickets for less the week of November 7th, I called twice that week and both times I was told that they would speak to a manager and get me my tickets that afternoon. I never heard anything from them. I called again on 11/15 and was told again I would have my tickets that afternoon or the morning of the 11/16. I did not receive my tickets. I called again on 11/16 around noon and requested a refund for my tickets since I had made so many attempts to get them with no response. I was told I needed to wait and I would get them soon.
  
  I found out in early November that I will have to have surgery in December so I will not be able to attend the game. Their delay in providing me with my tickets is hindering my ability to sell them. I want them to refund me for the purchase. Their welcome message on their phone boasts their A+ BBB rating which is why I'm filing this complaint here.

  

  Business Response

  Date: 12/28/2022

  Customer ordered tickets on 7/28/2022. Looks like we had a transfer error that prevented the transfer from going through. We worked with the Chiefs and got the issue resolved. We transferred the tickets successfully to customer on 10/21/2022. The customer called in having trouble and we sent them a transfer link to accept the tickets on 11/29/2022. You can see once they got that, they accepted the transfer minutes later. They got the tickets over a month before the event. We transferred the tickets before they initiated a dispute, they just couldn't find the email. Once they reached out to us, we were able to provide support and resolve their issue. They've accepted the tickets and have them for the game. Refund is not eligible on this order since we fulfilled the order in a timely manner, well before the game and provided extra support to help customer.