Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** Fence & Iron to have a cedar privacy fence with 2 gates installed in 2021. ***** Fence & Iron put the project on a waiting list while I paid the deposit towards the $7,800 project costs, and the fence was installed in May of 2021. Then around 6 - 8 months later, I had 4 x 4 posts leaning and twisting, causing the nails of the cedar panels to pull away from the posts. Also had the front gate hitting on the posts and the gate would not open or close without using force. ***** Fence & Iron sent out a couple of guys to repair and I was told then that the posts used should have never been used because they were not straight when installed. The posts were replaced. The gate was trimmed off with a saw to allow it to open and close.
  1 year from the install I called, emailed, sent texts and included pictures of more posts twisting, leaning, and nails pulling away from the posts. This time the back gate was not closing or opening due to the gate hitting on the posts. ***** Fence & Iron sent out another crew to fix. The posts that were supposedly reset are leaning and the back gate was sawed off with a circular saw in which now has a board wider at the bottom and smaller at the top with all kinds of saw cuts along the edge with splinters. I also have a front corner post with nails pulling out away from the panel I can stick my hand through it.
  I finally called ***** ***** which operates his own business in fencing and he then gave me a number to call at ***** Fence & Iron that belonged to the person who operates the business which was his brother ****.
  I then called the number and started speaking to **** about the issues, he then put me on hold and finally I began explaining to him again what the issues of the posts were, he then told me he would have to call me back. I then missed the return call, called him back and the phone went to voicemail. I haven't heard back from **** with a voicemail or even a visit at my house. I also sent pictures.

  Business Response

  Date: 08/12/2022

  We are currently in contact with Ms. ****** and striving to do our best to fix these punch list items.

  As always, we want to do our best to resolve this and make her happy. 

   

  Customer Answer

  Date: 08/29/2022

  To whom it may concern,
  I received a email on a response to a complaint I had filed regarding a business.
  The email stated I had not responded to the business reply, and the case was closed again, due to my own "no reply" ????????
  The last email I had received, stated the case was closed due to "no response from the business", on the same day the business replied to the complaint.
  I don't know where to proceed from here.
  The business did send a person out to fix the issues, but I was told that all the twisted posts would not be replaced because of costs to replace and the process of replacing, screws were inserted.  But that I guess was no concern on there part beings the fence had only been installed for 13 months. So I am left with fencing pulling away from the posts because the posts are twisted.
  The gate I had issues with, well it was sawed off some more, which left a large gap between the post and gate itself, and once again I was told that the process to rebuild it was not going to happen.
  The fence is now only 15 months old. But they don't want to stand by their workmanship for their customers. You would see exactly what I am talking about if you seen what it looked like. Pretty pathetic workmanship, needless to say.