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Business Profile

Healthcare Management

Quest Analytics, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked BetterDoctor.com to stop contacting me on multiple occasions, both by phone and now three times via email. When I blocked their phone number(s), they then proceeded to start sending me faxes with misleading information about their role in verifying provider data. I am already updating my information with all of the insurance plans for which I am a provider and not one of those plans has been able to verify that I need to interact with BetterDoctor.com. Their communications are both misleading and an ongoing nuisance. My attempts to ask them to remove me from their contact lists have been unsuccessful, so I am now filing a formal complaint.

    Business Response

    Date: 02/26/2024

    Thank you for sharing your concerns with us. PacificSource has contracted with Quest Analytics BetterDoctor to verify your practice information. This is to ensure their provider directory remains up-to-date and compliant with federal regulations.

    We have added your practice to our “Do Not Contact” list, but please be aware that this puts your practice at risk of being suppressed from the PacificSource provider directory.

    We have also coordinated with our client, PacificSource, to have one of their representatives reach out to you so that you may address any other concerns with PacificSource directly.

    Sincerely,
    The Quest Analytics BetterDoctor Support Team

    Customer Answer

    Date: 02/26/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ****

    Customer Answer

    Date: 02/26/2024

    As I was clicking on "I accept this response," I received yet another fax from Quest Analytics/BetterDoctor.com. Unbelievable timing. They need to STOP contacting me. They do not represent the insurance companies that I work with.

Quest Analytics, L.L.C. is NOT a BBB Accredited Business.

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