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Business Profile

Internet Services

Google Fiber Kansas, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was behind on billing because of COVID and other issues
    (not working) they claim I breached their Terms of Service
    (TOS) I wish to pay the balance off and resume services.
    now that I am working and can pay the balance each
    Month however they won't. This is where I need assistance. They blocked me from ever getting services and won't tell me or allow me to explain

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, November 5, 2024 a Goggle Fiber crew of four showed up to install underground service for a neighbor across the street to the west. They were working at an underground junction box on my side of the street. I had to leave for a doctor's appointment and when I returned hours later, the crew was gone. I first noticed a damaged sprinkler head and upon further inspection could see that the crew had installed underground cable along my entire west and south property lines on my property and not upon any easements that Goggle has. I do not have service with Goggle, so I did an internet search and it provided a number ###-###-#### for complaints about construction. I called that number and talked to ****(or ****). After some discussion, I was disconnected from that call and I called back and talked to a person that said would pass that on and have him return my call. That never happened. The Goggle website said to contact the MIssouri Public Service Commission if my concerns were not addressed. I contacted them and they said they had no control over Goggle and referred me to the FTC. I contacted the FTC and filed a complaint with them (Report # *********). They recommended that I also file complaints with the BBB, Missouri Attorney General and with the Federal Information Center. It is now Tuesday, November 12, 2024 and I have received no response from Goggle Fiber, so I am filing this report with you and then will follow up with the Missouri Attorney General and the Federal Information Center. Thank you for your consideration.

    Customer Answer

    Date: 12/16/2024

    See attachment

    Thanks,

    ***** * ******

Google Fiber Kansas, LLC is NOT a BBB Accredited Business.

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