We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Services

Open Road Drivers Plan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a ticket and needed assistance I have a cdl I had to pay membership of 38.95 and they quoted me400 I paid225 deposit then they wanted 550 I cancelled and now they won't refund me

    Business Response

    Date: 05/03/2023

    This letter is written in response to the Better Business Bureau Complaint lodged with your offices by ******* ******** with respect to the Open Road Drivers Plan (**** ********* ** *** ********) (the "Complaint"). ORDP provides the following response.
    While ORDP disputes the facts as presented by Ms. ******* in her complaint, ORDP always strives to provide the best customer service and support possible. Accordingly, ORDP has processed a full and complete refund for Ms. ******* in the amount of $263.95 (her $38.95 monthly premium and the $225.00 deposit paid).
    ORDP considers this matter closed but remains willing to assist in any way should there be additional questions or concerns.
    Sincerely,

    Business Response

    Date: 05/03/2023

    This letter is written in response to the Better Business Bureau Complaint lodged with your offices by ******* *******, with respect to the Open Road Drivers Plan (Your Complaint ID No* ********* *the "Complaint"). ORDP provides the following response.
    While ORDP disputes the facts as presented by Ms. ******* in her complaint, ORDP always strives to provide the best customer service and support possible. Accordingly, ORDP has processed a full and complete refund for Ms. ******* in the amount of $263.95 (her $38.95 monthly premium and the $225.00 deposit paid).
    ORDP considers this matter closed but remains willing to assist in any way should there be additional questions or concerns.
    Sincerely,
    ***** ********* ******* *******

    Customer Answer

    Date: 05/04/2023

    *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********

    ********** ********



    I am rejecting this response because: I haven't received my refund from them as of today I called them to verify just in case they lied and said they would but didn't . talked to yoni on ******** at 330 pm 





    Regards,



    ******* *******

Open Road Drivers Plan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.