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Business Profile

Loans

Kendall Bank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Kendall Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kendall Bank has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Leslie J

      Date: 12/11/2022

      The interest rate is beyond ridiculous! It started with one company and then Kendall Bank picked it up. Stop stealing from people who genuinely needed the help because of the economy and COVID issues. At this point I have sought an attorney who has several other Vault and Kendall Bank clients. I realize that it will be a long process, but hopefully Kendall will allow for reduced interest rates based upon on time payments. It is highway robbery....they are nothing more than pirates who prey on those that are in need. SHAME on you Kendall Bank! You are absolutely horrible and should not be allowed to conduct business any longer. I have read all of the responses from Kendall Bank and they are all scripted and BOGUS! I am hoping that EVERY customer with a current loan answers the lawyer's phone call so they can put this highly unethical business to rest.

    • Julie B

      Date: 08/07/2022

      Julie B

      Date: 08/07/2022

      RIP-OFF I did not even sign anything. This can't be legal. I have paid what I borrowed PLUS way more and I will NEVER get them paid off. Interest rate must be enormous. They will not even send me my paperwork.

      Kendall Bank

      Date: 08/08/2022

      Thank you for your communication. When applying for a Helix by Kendall Bank loan, all borrowers are presented with the full loan terms and conditions prior to loan commitment as required by Federal law. The disclosures provided include the Consumer Installment Loan Agreement, which reflects the Annual Percentage Rate, Amount Financed, Finance Charge, and Total of Payments. Further, the Agreement detailed your right to cancel the loan within a specified time frame outlined in your Agreement; however, you did not exercise that option. To view your Agreement and other account disclosures, please visit the client portal. If you have further questions, please contact us at ************ or ********************************** We can be reached Monday-Friday 8 AM to 5 PM CDT.

    • Nicole M

      Date: 08/02/2022

      Nicole M

      Date: 08/02/2022

      This lending agency is very exploitive in their tactics. I was asking for a payoff amount minus the interest and was not given a result. I also wanted my ACH bank information to be deleted as I was sending a check and that could not be done either even though it clearly states in the terms that is a payment option. This lending agency has been revoked from my bank and will be reported to the Better Business Bureau. I do not recommend doing business with them! They will take over your bank account!

      Kendall Bank

      Date: 08/03/2022

      Thank you for your communication. A review of your account shows you contacted our servicing team via email on July 29, 2022, to request an adjustment to your payment schedule from biweekly to monthly. At that time, a member of our servicing team attempted to reach you by phone. That attempt was unsuccessful, so she left a voicemail and sent you an email requesting to schedule a call back. On August 1, 2022, you called our servicing team stating you wanted information on paying off your loan and informed our team member of your intent to submit the payoff via check. At that time, you were provided an email with details on the types of payments we accept. There is no record of a request to cancel the autopay on your loan. You can cancel autopay at anytime by contacting us. Please note, if a scheduled payment is already in process, that particular payment cannot be cancelled. If you have further questions or would like to discuss your payment options, please contact us. We can be reached Monday through Friday 8 AM- 5 PM CDT at ************ or **************************************

    Kendall Bank is NOT a BBB Accredited Business.

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