Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached
  
  They only wanted to provide 2 movers because they said the move was not that large and they didn't want their people standing around doing nothing. And the average price of the move was $300 to $500. But where the money came in at was on that $200 truck, and they were gonna charge me fuel to and from their company
  
  Like two men and a truck), they're located in Overland Park and they were gonna charge me to **** ** from the ************* ******** **** ** *** **** **. And they charged mileage as well - fuel charges and a $200 flat truck fee.
  
  ***** only thought $60 for the truck.
  
  It was extremely upsetting to me and I really feel like I was taken advantage of because I am a senior citizen and I am a female. I kept asking him: “Like *****, you were done in an hour at my location. You bid this for three to four hours. It is taking so long. He told me that he had a sciatic nerve problem. And that he wasn't feeling well. And I'm like, but *****, that's not my fault if you're not feeling well, maybe you should have brought another person. because you promised me three men and a truck. He said But I can do. I can do it I. But it's taken so much longer and the guys are getting frustrated because they're saying ***** is taking long and we are having to stop and help ***** and it is taking so long. I said that is not my problem and maybe he should have brought another person. It was taking forever - everybody's on their phone talking. I have an eyesight problem and wanted the fastest movers possible. You know, I mean, it was just so unprofessional. They could move a
  
  house in seven to 8 hours they could move a whole house full of stuff. But now you’re here and moving me and you're billing me for 7 1/2 hours and I didn't have a whole house full of

  

  Business Response

  Date: 04/14/2025

  i charge by an hourly rate, one time  travel fee and three to movers. Time starts when we get there and back until its ended. 

  Customer Answer

  Date: 05/02/2025

  I have answered all questions in a Timely Manner against,

  World Class Movers and Auto Transport LLC.

   The only response from the Business is that he Charges By The Hour.

   *** ***** Bidded this as a 2-3 hour Job.

  My Question Still Is?

  Why did it Take 7-and a Half Hours?

  I will be filing other Complaints and this may end up in Court Over This Problem.

  Where  BBB, accept’s a 2-Line Response from the Business,

  and Resolution Specialist **** could not help me Resolve.

  A 2-Line Response to a Customer Complaint about Service for an Increase of almost 5-Hours Of Time,

  Is Unacceptable.

  This Company also has a Complaint History with BBB of Swindling and Cheating Customers Out Of Their Money!

  World Class Movers and Auto Transport LLC,

  are NOT GETTING BY WITH THIS!