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Business Profile

Rehabilitation

Ignite Medical Resort Overland Park, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom, ***** ***** was a patient/resident at Ignite in Overland Park, KS from Dec. 9-23, 2024. She passed on Jan. 5, 2025. I am her daughter and I'm paying her outstanding bills. I have called and left a message with the Billing Mgr/Dir. requesting a bill I also sent her a letter and the corporate office... no response. ***** ******* at **********************************. This was before my mom passed. No response from her. I sent her and the corporate office a letter telling them I'm trying to get a bill, so I can pay it. My mom is probably rolling over in her grave because she has an outstanding past due bill. How hard is it to send out a bill? I just want to pay what she owes and finish paying all her bills. Is this too much to ask?

    Business Response

    Date: 03/17/2025

    Hello, 

    We were unaware of **** ******* inability to reach someone in the business office at the Overland Park location.   **** ***** reached out to the Ignite Help line which was handled immediately and she was able to get the statement that she needed.  She informed us at that time that she filed this complaint, but this matter should be closed at this time. 

    Thank you. 

    Customer Answer

    Date: 03/17/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

Ignite Medical Resort Overland Park, LLC is NOT a BBB Accredited Business.

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