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Business Profile

Roofing Contractors

Crown Town Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Crown Town Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crown Town Restoration has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 18 022 I texted ***** (the owner) and told him the wood pillars on the porch he replaced was splitting and could he come and look at it. He texted me back and said sure could you send me some pictures. I sent the pictures, and he texted me back and said to apply some sort of stain. I texted him back and asked if he could please come and look at it. He texted me back and said "Yes. I will when I am in the area next time. "That text was May 24,2022 I have not seen or heard from him since. I am wanting to replace the 2 pillars.
      Thank-You
      ******** ********

      Business Response

      Date: 08/19/2022

      Hello ********.  We are sorry that we were not able to re-inspect your pillars in a timely manner.  As previously mentioned and discussed, the splitting seen in pressure treated lumber is part of the naturally occurring process when it dries, and is called "checking."  It does not affect the structural integrity of the posts.  We have completed another thorough inspection of both posts on your property to ensure they had not worsened.  All splits are vertical, and none of them go all the way through the post.  Rest assured, they are very solid, and do not need to be replaced.

      Customer Answer

      Date: 08/20/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because: I had another company come out and check the wood and they said it was not done with cedar wood. It was done with pretreated wood which is a lot cheaper. He also said there is to many cracks that showed up in the wood within 6 months. He also told me that paying over 4,000.00 for this project it should have been done with the cedar wood. He also stated that at some point this will give me some problems. I don't know when ***** was out there to recheck the wood. I Asked the person that there all the time and he said he haven't seen anybody. 



      Regards,



      ******** ********

      Business Response

      Date: 08/30/2022

      We understand your concern.  If you would like to submit documentation from a certified structural engineer, stating that the structural integrity of the posts are currently compromised, we would be happy to replace them.  The original scope of work, that included much more than just replacing the posts, did not state or include the use of cedar posts.  If you would like to see what the upgrade cost to replace the existing 6"x6"x14' posts to cedar is, we will gladly submit an estimate for that.  Additionally, if you need the original estimate or paid invoice reflecting an amount less than $4000, we are more than happy to resend those to you.  **** was out for a re-inspection on 8/15/22 around 2:00pm.  Thank you.  

      Customer Answer

      Date: 09/04/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



      Complaint: ********



      I am rejecting this response because:

      Thank You for all of your help on this matter. I have decided at this point to get in touch with my attorney. 

      Regards,



      ******** ********

    Crown Town Restoration is NOT a BBB Accredited Business.

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