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Business Profile

Salt

Compass Minerals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    see Attached document

    would Like to submit a format complaint against Compass MineraL, aLso known as North
    American Salt Company. I do not know when the change was made. But the address did not change.
    I have sent the requested documentation to receive compensation because of a poor
    packaging quality product. The difficulty I endured to get the product into my water
    softener was nothing I ever experienced before. have used other companies salt tabl

    Business Response

    Date: 03/31/2025

    The consumer also reached out to Compass Minerals in late 2024 regarding not being happy with the product he purchased. The consumer sent a proof of purchase receipt and requested a refund. Compass Minerals sent a check on 1/16/25 and it cleared the bank on 1/30/25. We felt the complaint was resolved.  

    Customer Answer

    Date: 04/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:02/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across this product which I was happy to read won't harm concrete/carpets/or floors...on the front on it I used the product 3days later I noticed like spots them spots turned out to be my beautiful sidewalk was crumbling I called company headquarters spoke to customer service specialist and was told they have acknowledge some problems before with there product was told there sending the pictures to the higher ups and will get back to me .... please help me with this I feel like it's false advertising and deceiving

    Business Response

    Date: 03/06/2024

    We have reviewed the concerns raised as to our Safe Step® Pro Series® Choice Formula 960 Ice Melter with MG 104® product with our applicable internal teams. Per the "Caution" statement on the product bag, ice melters can cause surface damage because of the stress associated with accelerated freezing and thawing cycles, and such potential for damage can increase due to severity of weather and the age, quality and curing of the concrete. As a result, when deciding whether or not to use ice melters, users must weigh the hazards associated with slippery surfaces against the potential for surface damage. Base on the foregoing, Compass Minerals is unable to assume responsibility for the concrete damage you've alleged. 

    Customer Answer

    Date: 03/08/2024

     
    Complaint: ********

    I am rejecting this response because:

    Makes no sense that they advertise won't harm concrete...when it destroys it and when I called the first time I was told they have had bad salt in the past ....and by the way my sidewalk was 2 years old well cured I was led to believe it was safe base off what it says in the front it don't take a rocket scientist to spred salt I understand they/you guys are trying to not be at fault but it clearly states WONT HARM WHICH IS FAR FROM THE TRUTH ILL BE IN CONTACT WITH THE ATTORNEY GENERAL

    Sincerely,

    ***** ****

Compass Minerals is NOT a BBB Accredited Business.

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