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Business Profile

Sauna Equipment

Sunlighten, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.85

Average of 20 Customer Reviews

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Review Details

  • Jimmie M

    Date: 12/03/2023

    Jimmie M

    Date: 12/03/2023

    I ordered an mPulse Aspire suana in July 2023, signed the sales/financial agreement, paid a $900 deposit during, waited through multiple shipping delays, received (November 2023) three months after first promised delivery date, and the Suana is not operational.
    The delivery was so late the first sales agreement expired. I was then threatened/pressured because I would not sign a new sales agreement until the sauna was operational. There was even an authorized attempt to take payment from American Express.
    After delivery Skyler sent a text saying the Sauna would not be delivered until I signed a new sales agreement. I told him it was in my den and not operational because the WiFi connection would not work.
    I was simply a returning customer asking to fix the Wi-Fi connection???? Apparently the Sauna will not work without WiFi. Who knew that was such a problem? I have experienced so much anxiety and pain due to their errors.
    I figure I did my due diligence, operated in good faith, and was very patient over the 5 months from payment to delivery.
    Since then Sunlighten has confirmed the WiFi connection is not operational. I honestly want the Sauna, but due to the pressure and guilt Skyler applied I am not so sure.
    The product is great...but the customer relationship and supply chain management leave a lot to be desired.
    Sincerely,
    Dr. Jimmie

    Sunlighten, Inc.

    Date: 01/07/2024

    Thank you for sharing your review. We value your detailed feedback and sincerely apologize for the challenges you've encountered. Your concerns are important to us, and we want to assist in resolving them to your satisfaction.

    To expedite the resolution process, we kindly ask for your cooperation in signing the new sales agreement, considering the expiration of the previous one. Our dedicated Customer Care team is here to address any additional concerns you may have—please feel free to reach out for guidance on the next steps.

    Your input is crucial to our ongoing improvement, and we appreciate your patience as we work to enhance the overall experience with Sunlighten.

    Thank you again for your valuable feedback.

  • Chase C

    Date: 11/14/2023

    Chase C

    Date: 11/14/2023

    I purchased a sauna in Sep 2023. I went through ally lending to make this purchase. I had originally received approval from my landlord to make required electrical changes in the home to power the sauna in my garage but after further review, the landlord decided not to grant our request. Because of this, I immediately reached out to Sunlighten to cancel the sauna well within my 30 day cancellation. I did not hear back from them for 2 weeks of my initial cancellation request. Duding this time my sauna was also never delivered. When I finally heard back from my Sunlighten Sales rep Victoria, she assured me that the order was cancelled and they were notifying Ally that my account was to be cancelled. We are now in the middle of Nov 2023 and the unit has still not cancelled by Sunlight with Ally Lending and now I am default on my loan and my credit is suffering because I refuse to pay for a product I cancelled and never received. I have contacted Sunlighten and Victoria directly multiple times a week with almost zero response, and if they do respond I get the run around how they don't know what is going on with this cancelation and it should be taken care of. This company is a scam. DO NOT PURCHASE ANYTHING FROM THEM!

    Sunlighten, Inc.

    Date: 11/20/2023

    Thank you for bringing this to our attention, Chase. We sincerely apologize for the challenges you've faced in the process and the impact it has caused. We want to assure you that we are taking your concerns seriously. Our team is actively investigating the issue and working towards a swift resolution. We acknowledge the importance of rectifying this matter promptly and will follow up with you on the next steps.

    We value your feedback and appreciate your patience as we work to address and resolve the issues you've encountered. Rest assured that we are committed to making this right for you and hope to regain your trust in Sunlighten.

    If you have any further questions or concerns, please feel free to reach out directly. We appreciate your understanding and the opportunity to rectify this situation.

  • Alara G

    Date: 08/30/2023

    Alara G

    Date: 08/30/2023

    I was interested in purchasing a sauna with this company and told the sales guy that my circumstances have changed and I wouldn't be able to purchase one for the foreseeable future. I told him not to follow up with me. He kept following up. I started ignoring his follow up calls and eventually had to block his number. Then I keep getting texts and calls from three other sales associates from different phone numbers. I tell them flat out to stop calling/texting me and they STILL contact. At this point, by the time I would like to purchase a sauna, I will certainly not buy from this company. I feel harassed.

    Sunlighten, Inc.

    Date: 10/02/2023

    Thank you for taking the time to write this review. We apologize for the inconvenience you've experienced regarding the persistent follow-up calls and texts, which were caused by a technical error on our part. This was not our intention, and we deeply regret any harassment you felt.

    We take this matter seriously and have already taken steps to prevent such errors in the future. The team has confirmed your contact has been removed from the calling list. Your satisfaction is important to us, and we hope you'll consider doing business with us again in the future, allowing us the chance to make amends. Thank you again for letting us know so we can make this right.

  • Taylor H

    Date: 02/03/2023

    Taylor H

    Date: 02/03/2023

    I was curious about pricing so had to fill out my information. This is already dated and bizarre in this day in age that they don't have transparency. I've been harassed since. They call me ****x a day leaving voicemails filling up my voicemail box. I block a number, they use another. I would never buy from them after this.

    Sunlighten, Inc.

    Date: 02/08/2023

    Thank you for your review Taylor, we apologize for your experience. I took a look into the system and do see it was updated to remove. Your feedback is appreciated, and we will provide this review to our team for future improvements. We wish you the best and hope to earn your trust in the future.

  • Jean R

    Date: 10/20/2022

    Jean R

    Date: 10/20/2022

    I filled out a form to request the price of a Sunlighten product, and they required my phone number. I have been harassed by this company ever since. They have called me at least 25 times, every day if not more often. I have asked them not to call, and I have threatened to call the BBB. The calls have not stopped. No matter what, I would not buy a product from this company.

    Sunlighten, Inc.

    Date: 10/26/2022

    Thank you for your review ****, we're so sorry to hear about your experience. We appreciate your feedback and will provide this to our team for improvement. We have also removed you from the call list so you should not receive them any more.

  • Zach S

    Date: 10/11/2022

    Zach S

    Date: 10/11/2022

    I havent even gotten to the stage of ordering a sauna. I am gathering information, but their sales team is relentlessly connecting me via phone calls and texts. Im currently averaging 4 calls per day. The behavior of their sales team is likely to prevent my future business.

    Sunlighten, Inc.

    Date: 10/12/2022

    Thank you for your review, ****! We know this process is not for everyone but appreciate knowing about your experience with it. We've provided this to our team for further improvement and hope we can share the excitement and benefits of our saunas with you soon. Please reach out if you have questions!

  • Jolene W

    Date: 09/14/2022

    Jolene W

    Date: 09/14/2022

    So from what we can attest to, we love the Sunlighten as a medical grade spa and and therapy device

    Sunlighten, Inc.

    Date: 09/15/2022

    Thank you for your review, ******! We appreciate you taking the time to do so. Happy saunaing!

  • Debra R

    Date: 09/03/2022

    Debra R

    Date: 09/03/2022

    The best customer service that I've experienced in a very long time! Thank you, ****!

    Sunlighten, Inc.

    Date: 09/07/2022

    Thank you for your review, we're so glad to hear you had a great experience with our team. We look forward to you receiving your new sauna soon!

  • Virginia W

    Date: 08/30/2022

    Virginia W

    Date: 08/30/2022

    Our representative was very professional, knowledgeable and friendly. He made this experience very enjoyable and not stressful..

    Sunlighten, Inc.

    Date: 08/31/2022

    Thank you for your review, ********! We're so glad you had a great experience with our team. Enjoy your new sauna!

  • Robert B

    Date: 07/30/2022

    Robert B

    Date: 07/30/2022

    I had a top notch experience with Sunlighten! My questions regarding their saunas were thoroughly answered in a professional manner.

    Sunlighten, Inc.

    Date: 08/01/2022

    We appreciate your review ******, we're so glad you had a great experience with the team! We look forward to you receiving your new sauna soon ??

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