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Business Profile

Test Publishers

Pearson VUE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Test Publishers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've experienced multiple issues in my attempt to take a Microsoft exam thought Pearson Vue over the past two days. Despite my adherence to the system requirements and following all necessary steps, I have faced several recurring issues. Most recently on October the 29th, I was unable to proceed/ nor take the exam because the required access code wasn't generated to allowing access to the exam platform. According to Pearson Vue chat representative. The access code is automatically provided via email upon purchase or rescheduling, yet I have not received it. According to representative it will take an additional 2-3 business days to find a resolution. This process has been extremely frustrating and disappointing. The lack of timely solution and escalation in addressing this concern.

  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up and paid the fee to take an examination called RICA (Reading Instruction Competence Assessment). Because of COVID the exam was cancelled. During the COVID crisis I tried to contact Pearson unsuccessfully via phone and email. Recently, I decided to try again to contact them through their website to get reimbursed for the exam I never took. There is no contact information on the Customer Service but they provide a chat for customer service. The employee told me that he couldn't do anything and gave me the following number to call: *** ********. The number has a recording and there is no way to speak to a representative or resolve the issue.

  • Initial Complaint

    Date:10/12/2022

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sep 24th, I had scheduled an exam, but 2 days prior to the exam , I tried rescheduling exam to October 2nd to be better prepared. However, support in Pearson put in Customer notes that Customer did not attend exam and tried to lie that she rescheduled. I remember getting up before 2 days to rescedule to october 2nd, the reschedule did not process and I never received email. I am also not getting customer support email from Pearson they are going to spam. Additionally I had inconvience the last exam taken, I checked in exam earlu, but proctor was 1 hour late, as a result , I had to finsih exam to eat dinner and be on time. Pearson VUE **** ***** ****** ***** *********** ** ***** ****** ****** ******* ******* ******* **************** Transaction Date: ?Monday, August 29, 2022? Ship To: ********* ********** *** **** ***** ****** ***** ***** ****** ****** **** *** ********* ********** *** **** ***** ****** ***** ***** ****** ******  Quantity Item ID Description Shipped To Unit Price Amount * ********* ******* AWS Certified Solutions Architect - Associate English Appointment: Saturday, September 24, 2022 4:45:00 AM CDT Candidate ID: ***********  Candidate Name: ********* ********** 150.00 150.00 USD Pearson VUE represents and warrants that Cardholder authorizes payment in the Total Amount shown (together with any other charges due thereon) subject to and in accordance with the agreement governing the use of Cardholder's card. Pearson VUE US is a business of NCS Pearson, Inc Taxpayer Name and Address: NCS Pearson, Inc **** ***** ****** ***** ************ ********* ***** United States Subtotal 150.00 USD Shipping: 0.00 USD Tax 0.00 USD Total 150.00 USD Payment Information Payment Number: ********* Payment Type: Credit Card - **** Card Number ?****************? Card Holder: ********* ********** ******** ***** Customers Only: If the tax amount is zero (0.00), this service may be subject to reverse charge procedures by the cust

Pearson VUE is NOT a BBB Accredited Business.

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