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Business Profile

Photo Printing

Dwayne's Photo

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dwayne's Photo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dwayne's Photo has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 29, 2022, I mailed three rolls of film to Dwayne's Photo with a check for $**, which is what their order form said they charge for developing...and for a link to be sent to me that would allow me to access scans of the images on the three rolls.

      On December 6, 2022, I e-mailed Dwayne's Photo, asking if they received my film. I did not receive an answer.

      On December 7, 2022, I again e-mailed
      Dwayne's Photo, asking if they received my film. Again, I did not receive an answer.

      On December 7, 2022, I called Dwayne's
      Photo and was told that my order hadn't
      been filled because I hadn't paid to have the negatives returned. I explained that I did not want the negatives returned, which is why I had not included payment for returning the negatives. I was told that the matter would be taken care of and that a link would be sent. However, I did not receive the link.

      On December 13, 2022, I called Dwayne's
      Photo at around 10:22 a.m. and spoke to Emma, who said that two rolls were done but that there was a problem with the third, and that I would receive a link to the scans by the end of the week.

      That week ended on Sunday, December 18, 2022, and I did not receive the link from Dwayne's Photo that would enable me to access the scans I paid $** to receive.

      I received an envelope from Dwayne's Photo containing four sets of negatives. You will recall
      that:
      1. I did not request the return of negatives
      on the original order form sent to
      Dwayne's; however, I did request that scans of the images be sent.
      2. On December 7, 2022, I told a Dwayne's
      employee that I did not want the negatives returned. (See above.)
      3. On December 13, 2002, I told Emma at
      Dwayne's Photo that I did not want the
      negatives returned...that I wanted only a
      link that would enable me to view the scanned images. (See above.)
      Because Dwayne's did not fulfill my order as requested, I am asking that my original payment of $** be returned to me.

    Dwayne's Photo is NOT a BBB Accredited Business.

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