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Business Profile

Photography Sales

Miller's Professional Imaging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Sales.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered prints in frames. The cropping performed by **** is not standard around the pic and rathernthan stopping before chopping a head down, they sent pics that way. I ordered from them, comfortable with their 100% satisfaction guarantee. When I inquired about returning the pictures, their agent, ******* Revealed that they will decide whether 100% satisfaction has been met, not the customer. I would like to return these items for a full refund. They offered a 50% discount on correcting the order which I believe is ridiculous. They should not be allowed to advertise a 100% satisfaction guarantee without the fine print being very nearby which it is not on their website.

    Business Response

    Date: 01/10/2025

    We had not heard back from the customer since our offer to re-order with different images.  We printed and framed the images as they were submitted to us and as was previewed on the website.  We cannot simply reprint the product because the images submitted didn't have any further space within the file to allow any more room for framing.  I would be happy to offer a full refund for the product if she would like to return them back to us.  I would even be willing to send her a UPS label to print out and use so they do not incur any further charges.

     

     

    Customer Answer

    Date: 01/10/2025

    In the end, their customer service rep persisted that I made an error, they do not “judge” others photos, and that they do not use AI. I am returning the chopped versions but when I ordered just prints I will have custom framed, the rep failed to honor the 50%. They do not have a 100% satisfaction guarantee and they ought not say it on their web pages with asterisks or something. When I did what rep asked and accessed ordered version which she said would show my “error”, she refused to respond (the head was not chopped off.) so much gaslighting and misinfo.

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Although MPix is more expensive than competitive than their competitors, but I liked some of the services they offered, such as how a message could be put on the back, which was the request of my customer.

    I placed the order for one 8x10 photo on E-surface paper on November 17, 2024. The shipping chosen was Economy Plus, which should have ensured the delivery timeframe of 7 to 14 days. According to UPS, the date of delivery should have been November 20, 2024. However, to date the picture has not been delivered (20 December 2024). What MPix does not say is that UPS hands it over to the USPS, and then stops taking responsibility for the delivery of the package.

    I paid for a second printer to get the picture to the client by the projected time. An additional cost of $6.63. They received it within a week.

    When I initially contacted MPix on 12 December 2024, and requested a refund of $10.99, I was informed to wait another 2 days and they would send another picture out. When I insisted on a refund because the client had already gotten their picture, I was told that they would not give me a refund, that my only recourse was to have another picture sent.

    That does not work for my situation, and I would like the refund of the costs paid.

    Business Response

    Date: 12/20/2024

    When she initiated the refund request, the tracking by USPS showed that it was out for delivery by 12/13.  We told the customer that if the package was not received in the mail by 12/13/2024, we would issue a full refund at that time.   We did not hear back from her until 12/20/2024 and it was upon hearing from her that we issued a full refund.  Our correspondence with the customer is attached above.

     

    Thank you,

    *****

     

     

     

  • Initial Complaint

    Date:07/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They allowed someone who hacked into my cc account to purchase from them and now refuse to give me refund. I had yo close my cc account and get issued a new card. They admitted to me that my card was indeed hacked.

    Business Response

    Date: 08/16/2024

    **** is correct that his credit card information was compromised.  Someone stole his information elsewhere then proceeded to create an Mpix account and used ****'s credit card to place orders with us.  We stopped the fraudulent orders and we were able to refund the charges back to the credit card company.   I have attached the email correspondence and the refund receipts for confirmation. 

    Thank you,

    *****

     

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I placed an order with mpix on March 29, 2023. My order included a 16x24 poster print. It arrived in the mail and the paper was MUCH thinner than I expected. The print was taped to the cardboard and despite my efforts at gently removing it, two of the corners tore. I reached out to mpix to have the item replaced as their website states that they have a 100% customer satisfaction guarantee and will reprint an item for free if the customer is not satisfied. I was satisfied with the images but not the quality of the paper they printed it on OR the way they taped it to the cardboard making it nearly impossible to retrieve it in one piece. However, they claimed that my product is not eligible for free reprint and will only offer me **% off or free shipping, not both. I do not understand why they can say they have a 100% customer satisfaction guarantee if they will not replace my order when I am not satisfied with the product they provided. I think their 100% customer satisfaction guarantee is very misleading.

    Business Response

    Date: 04/27/2023

    It looks like it was a defective/damaged poster that the customer requested we print in a different product.  Typically we cannot change the product and reprint at no charge, which is why the discount was offered.  However, there was a request to be escalated to a manager that was overlooked; we dropped the ball on that for sure.   I am going to issue a refund for the poster product back to her payment method.  She should expect to see that refund on her payment method statement within 3-5 business days.  I am sorry for the inconvenience.

  • Initial Complaint

    Date:11/11/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered photos online and once the order was placed,I sent an email requesting they change the photo option
    I then get an email saying they can't cancel my order as it was printed and if I wanted to cancel to contact them
    I then get an email this after at 4:56 pm saying if they don't hear from me by 5 pm they'll cancel the order and gove me ** percent back. I sent an email this evening once the email came through saying to keep order as is and receive an email saying they've cancelled the order and issued a refund at ** percent! I emailed them saying I never requested cancellation and to send the photos or full refund back! They've refused and this has been a disaster because I wanted a different format! Please assist me in getting the full refund back as I never requested a cancellation and it's wrong for them to cancel

    Business Response

    Date: 12/16/2022

    Consumer Response /* (2000, 6, 2022/11/14) */
    They have refunded the money and applogized. Please close the complaint

Miller's Professional Imaging is NOT a BBB Accredited Business.

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