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Business Profile

Metal Fabrication

Burris Fabrication

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Metal Fabrication.

Complaints

This profile includes complaints for Burris Fabrication's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burris Fabrication has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2012 Chevy Traverse has been in their shop for over a year and a half and it is still not fixed. We have paid them for their services and now I don't have a car or the money. They were supposed to replace the engine. They also do not communicate- we have to call them or show up just to get updates on the vehicle status.

      Business Response

      Date: 09/18/2024

      As far as your complaint with the 2012 Traverse, we were hired to install a USED engine assembly, supplied by the customer, which we did, and the engine supplied was bad. The salvage facility supplied another USED assembly, and salvage paid us to put that in, this engine will not run as well. We have tried everything we know to do, your husband has brought other mechanics to look at it, with no luck resolving the issue as well. When hired to do the job, we explained we do not warranty any labor on used, or customer supplied parts, as well.

      Customer Answer

      Date: 09/19/2024



      Complaint: ********



      I am rejecting this response because: if you can’t fix it, find someone else who can or tell us you can’t. Is the engine bad, is there something else wrong? If the engine is bad let us know so we can send it back and deal with that company. Don’t just let it sit there collecting dirt, leaves, letting the cat sleep in it. And communicate- don’t make us have to keep calling or show up just to get updates. 



      Sincerely,



      ******** ******

    Burris Fabrication is NOT a BBB Accredited Business.

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