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Business Profile

General Contractor

FCR Home Improvements

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******s team did a good job on my house, however there have been issues which he has not been willing to address. I have had to hire someone else to fix these issues. The latest issue I see is warping of the trim around the roof. I have contacted ***** about this with no response.

    Business Response

    Date: 07/22/2024

    I’ve responded multiple times to this complaint . I’m not sure why it hasn’t been noted . I’ve even called and spoke to people there explaining what happened . 
     I will explain again:

    she also complained at FCR Roofing (which no contract has been signed and she is not their customer ) and I’ve responded there as well .

    we installed siding and roofing for her in 2019 , her warranty expired in 2021 . She had a two year labor warranty . 

     She called in recently and said a storm came in and blew off some aluminum fascia . We told her that he warranty expired in 2021 . After that she emailed us approximately over 30 times , called over 30 times and left belligerent nasty messages multiple times (which we have recordings of ) 
    damages from a wind storm is not covered under warranty and is covered under homeowners insurance which we told her as well .

     

    out stance still to this day . Signed contract in 2019 , warranty expired in 2021 . 
    customer called in after warranty expired to advise if storm damage after the expired warranty date . 
    storm damage is not covered under warranty (even if she had a warranty - which she does not ) 

    please close this case . 
    I will send signed contract and warranty info separately- thank you 

FCR Home Improvements is NOT a BBB Accredited Business.

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