Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used equip bid off and on for a few years now. I’ve referred so many friends and family to their site. I’ve spent $100’s or more by now. I went to bid on an item on aug 7th. The customer support said my account had been locked do to a non payment or non pick up on an invoice I didn’t bid on. I replied to the email questioning the security of the site because I didn’t bid on that item. They told me to pay a $20 fee. I don’t think I should have to pay money so all of the sudden have my account in good standing?? I said I would just create a new account with a different email and shut the other one down due to security and me communicating multiple times I didn’t bid on the item they are saying I did. She informed me I have been permanently removed from the site. So my frustration is I’m the customer. I’m communicating and saying I didn’t bid on the item at hand and the solution is lock me out until I pay more money or remove me from a site I’ve used so freely with out any issues for a few years and referred so many of my family and friends too?? ****** **** is the customer service manager that has locked me out from using equip bid. She has not done her job well. This is the worst customer service I’ve experienced from any online company. I’ve attached all the photos of the email chain from me and ****** for your records below.

  Business Response

  Date: 08/30/2023

  ******,

        Thank you for being a customer, we do value your business over the years.   In regards to your complaint, after researching, there was a part of your emails you attached that was left out.  I don't want to make any assumptions, so will default that this part may not have been seen / accidently skipped over.   After reporting a potential fraud, our customer service rep requested that it be reported to authorities.   We take fraud reports VERY seriously.   She stated in email: 

   From: support equip-bid.com <[email protected]>
  Sent: Monday, August 7, 2023 2:07 PM
  To: ****** Dahmer <******@dahmerco.com>
  Subject: Re: RE:
  ******
  You are responsible for all bids made from your account. If you believe an unauthorized person has gained
  access to your account, you must report the incident to the relevant law enforcement authorities and send us
  a copy of any resulting police report. If you do not promptly report any suspected fraud to law enforcement,
  you will be held personally responsible for all purchases made using your account and bidder number.
  We take fraud claims very seriously and will not enable your account until we know what happened on
  account ******
  Any attempt to create another account will result in permanent removal from our site.
  Sincerely,
  ****** ****
  Customer Service Manager, Equip-Bid.com

  If someone reports fraud, we need it reported to authorities so we can provide IP addresses (where items was bid from, MAC addresses, this is the device that was used to make the bids, and other relevant information as needed).   When someone claims fraud, but is unwilling to report it, then we can only suspend account.   Unfortunately, we have people sometimes forget that they placed a bid on an item, or someone in their family bids on, even co-workers have bid via their devices.  This isn't fraud, and we understand that sometimes people forget.  Unfortunately, they report fraud to us, when it is not.  So policy is, if fraud, report to authorities so can investigate.   By opening a new account, it "could" appear it was just a mistaken bid, and not fraud.   

  So again, we value you and all our bidders, and have a record of very secure site.   If you feel this wasn't communicated in the email chain, I apologize.   If you feel this may have been just a bidding error, I would be glad to discuss it with you, and see about restoring your account.  If fraud, then we must continue with the route as outlined in email.  Please feel free to reach out directly to me at ******************

   

  Thank you,

  **** ****

  Operations

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought items that said they were in working order but they weren’t and my order was missing items as well. The Egregious false advertisement has brought me here. It’s been over a week and they haven’t fixed my problem and now they won’t answer my phone calls.